Associate

Job Duties:Associate, External Product Specialists with Goldman Sachs Bank USA in Richardson, Texas. Support product and marketing teams to develop and execute research plans to analyze customer preferences and behaviors and market activity to inform and define potential new products and features. Determine incremental value generated via marketing campaigns and targeting tests of different customers. Synthesize insights from data analytics into key findings and actionable business items for leadership and key stakeholders. Apply consumer financial services industry experience and analytical skill sets to drive the analytics strategy, data infrastructure, and model development to drive growth and engagement of our Savings & CD products. Analyze customer journeys across digital touchpoints (Web, Mobile, etc.) and make recommendations to improve customer experience. Evaluate and monitor split tests (A/B tests) as part of our test and learn acquisition and retention strategies with the ability to demonstrate statistical significance testing. Build automated reporting/measurement, advance tools and models to gain customer insights, draw conclusions and work with business partners to put those insights into action. Leverage business partners, technology and modelling teams to evaluate new and alternate data sources as well as analytical tools. Conduct split and multivariate testing and analytics that support multi-channel customer retention strategies. Develop customer segmentation and framework to measure the lifetime value of customers with savings products. Develop measurement framework and dashboards to track the success of our product and marketing campaigns, monitoring and improving KPIs (Key Performance Indicators) and operational performance metrics and researching business and industry trends to set benchmarks. Job Requirements:Master’s degree (U.S. or foreign equivalent) in Applied Mathematics, Statistics, Business Analytics, Computer Science, Data Science or a related field and one (1) year of experience in job offered or in a related role or Bachelor’s degree (U.S. or foreign equivalent) in Applied Mathematics, Statistics, Business Analytics, Computer Science, Data Science or a related field and three (3) years of experience in job offered or in a related role. Prior employment must include one (1) year of experience (with a Master’s) or three (3) years of experience (with a Bachelor’s) with: synthesizing and presenting key insights and recommendations to stakeholders, including senior leadership; using one or more of the following mainstream programming languages: Python, Java, C, Scala, Alteryx, C++, or Presto; developing data visualizations via Tableau or Power BI; working with large data sets and Big Data tools and stack, including SQL or Hadoop; making recommendations to enhance data processes within Oracle, Sybase, or Snowflake to improve application of data in making business decisions; and customer segmentation and applying appropriate machine learning techniques including regression, classification, clustering, or NLP. We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer. #J-18808-Ljbffr