Customer Service Agent

Job Summary We are seeking a motivated and customer-focused Customer Service Agent to assist customers, provide information about products and services, and create positive customer experiences. This role is ideal for someone who enjoys working with people, solving problems, and developing strong communication and relationship-building skills in a supportive team environment. Responsibilities Welcome and assist customers in a professional and friendly manner. Answer customer questions regarding products and services. Identify customer needs and provide appropriate solutions. Explain product and service information clearly and accurately. Support customer follow-ups and ongoing relationship-building activities. Assist with customer satisfaction and retention initiatives. Identify opportunities to introduce customers to relevant products or services. Maintain organized customer information and activity records. Address routine customer concerns and help resolve issues efficiently. Collaborate with team members to achieve customer service and business goals. Represent the company positively during all customer interactions. Participate in ongoing training and professional development. Qualifications High school diploma or equivalent required. Strong communication and interpersonal skills. Customer-focused and professional attitude. Positive attitude and willingness to learn. Strong problem-solving and listening skills. Excellent organization and attention to detail. Reliable, adaptable, and self-motivated. Ability to work effectively independently and as part of a team. Previous customer service, retail, hospitality, or sales experience is a plus but not required. Benefits Paid training Career advancement opportunities Professional development programs Supportive team environment Hands-on customer service experience Performance-based growth opportunities Employee recognition programs Ongoing mentorship and coaching #J-18808-Ljbffr