Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2021 and has grown into a strong team of nine. Ive been with State Farm since 2018, including time as a team member, and previously worked as a General Manager for a startup mobile car wash company.

Im a graduate of Southern Nazarene University, married with a toddler son, and have a dog named Brooks who occasionally joins us in the office. Outside of work, I enjoy golf, traveling, cooking, and volunteering. As a longtime Tulsa resident, Im proud to serve and stay connected to our local community.

For our team, we offer personal and professional development opportunities, a gym membership, weekly and monthly bonus opportunities, a Simple IRA, and a strong focus on work-life balance. We also enjoy office lunches and team-building events to stay connected.

Our office culture is fun, close-knit, and competitive. Were looking for someone who is reliable, coachable, and trustworthy - someone who is competitive, customer-focused, and passionate about delivering a great experience while growing with a supportive team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Austin Jones - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.