Contact Center Customer Experience Specialist - 24hr

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors, including those related to fraud support and internet operations. Obtains a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Processes and responds to U.S. Bank customer inquiries using multiple systems, providing accurate account information while maintaining professionalism. Work Schedule Shifts are assigned between 10:00 a.m. and 3:30 p.m. local time. Shifts beginning at 12:30 p.m. or later receive a 10% shift differential. Examples of shifts: 10:30 AM to 7:00 PM – SMWRF (Off Tuesdays and Saturdays) 12:30 PM to 9:00 PM – MTRFY (Off Sundays and Wednesdays) 2:45 PM to 11:15 PM – MWRFY (Off Sundays and Tuesdays) Basic Qualifications High school diploma or equivalent. Typically has a minimum of nine months of Contact Center customer service training/experience. 18 months of prior customer service or related experience, and has successfully completed specialized skill training. Preferred Skills and Experience Effective problem‑solving and negotiation skills. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Proven time management skills and ability to multitask. Experience interacting positively with unsatisfied customers. Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies. Proficient computer navigation skills using a variety of software packages including Microsoft Office applications. Location Expectations This role is designated as U.S. home‑based remote. Candidates are preferred if residing near the following hubs: Cincinnati, OH; Milwaukee, WI; Fargo, ND; Knoxville, TN; Twin Cities, MN; St.Louis, MO; Owensboro, KY; Atlanta, GA; Charlotte, NC; Oshkosh, WI; Dallas, TX; Phoenix/Tempe, AZ; Portland, OR. Remote Work and Disability Accommodations This is a remote position. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Equal Employment Opportunity Statement U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Salary Range Pay Range: $20.00 – $22.50 per hour. The salary range reflects figures based on the primary location, which is listed first. The actual range for this role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). #J-18808-Ljbffr U.S. Bank