Receptionist

Job Description

Job Description

Receptionist

W-2 | Full Benefits | Monday–Friday | No Weekends

About Do Right Insurance

For over 60 years, Do Right Insurance has meant exactly what the name says — doing the right thing for clients and teammates alike. We're an independent agency partnering with top carriers to deliver honest, personalized coverage for individuals and businesses across Utah. We take our work seriously, invest in our people, and genuinely enjoy showing up every day.

The Opportunity

As our Receptionist, you're the first voice and first face our clients experience. You'll manage our front desk and phones, keep client communication moving across our service platforms, support new business onboarding, and help keep the office running smoothly. If you're organized, dependable, and take pride in creating a great first impression, this is a great fit.

What You'll Do

• Answer incoming calls professionally, determine whether they're for Personal or Commercial Lines, and route them correctly
• Greet visitors in a friendly, professional manner
• Monitor the service email inbox and our agency management system throughout the day, assigning tasks to the right team member
• Monitor and respond to client messages through our communication platforms on a regular basis
• Support new business onboarding — welcome messages, tracking signed applications, and following up on outstanding items
• Process mortgagee verification requests
• Handle incoming mail — sorting, scanning, and routing documents to the correct department
• Maintain office inventory and help coordinate office operations
• Take on additional administrative and office tasks as needed

How Success Is Measured

• Call routing accuracy
• Timeliness and accuracy of service request handling
• Organization and responsiveness across communication platforms
• Onboarding tasks completed accurately and on time
• Reliability and independence — able to manage core responsibilities without needing constant direction

What We're Looking For

• Prior receptionist, administrative, or customer service experience preferred — but we'll train the right person
• Strong communicator, written and verbal
• Detail-oriented and able to juggle multiple tasks without dropping the ball
• Self-motivated and dependable — shows up on time, ready to work
• Comfortable learning and using multiple office and agency systems
• Proactive attitude and genuine desire to help people

Compensation & Benefits Pay:

• $17–$22/hour, based on experience

Benefits:

• Health, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with company matching
• Paid time off (PTO) + paid holidays

The workplace:

• Free lunch every Friday
• Fully stocked break room
• On-site bowling alley
• Collaborative, fun office environment
• Monday–Friday schedule — no nights, no weekends

Room to Grow

We invest in our people. Many of our team members started in front-desk and administrative roles and grew into service, sales, and leadership positions. If you want to build a long-term career in insurance, this is a strong place to start.

Do Right Insurance is an equal opportunity employer committed to an inclusive workplace.

If this sounds like you, we'd love to meet you — come join our team!