DCO Tech

Overview Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key Job Responsibilities Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services Serve as the primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Perform on-call duties and participate in scheduled maintenance and change management activities Contribute to documentation and process improvement initiatives based on analysis of operational issues Help interview, train, and onboard new team members Physical Requirements Lifting and moving material up to 40 pounds each Working in cramped and/or elevated locations Bending, lifting, stretching, and reaching Standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Essential Requirements Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs Basic Qualifications 1+ years of computer networking experience 1+ years of Linux operating systems experience Bachelor's degree in Information Technology, Computer Science, or a related field Experience with computer hardware troubleshooting and repair Can lift and rack equipment up to 40 pounds Preferred Qualifications Can work in cramped spaces or in elevated locations while adhering to health and safety guidelines Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Experience managing work and priorities through a ticketing system Experience with cabling infrastructure best practices and methodologies Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) Benefits Base salary ranging from 30 to 54 USD per hour in various USA locations (e.g., OR Boardman, OR Hermiston, VA Herndon) Amazon package includes sign-on payments and restricted stock units (RSUs) Health insurance (medical, dental, vision, prescription), 401(k) matching, paid time off, parental leave, and additional benefits such as EAP, mental health support, flexible spending accounts, and adoption and surrogacy reimbursement coverage Amazon is an equal-opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. For applicants with a disability needing accommodation during the application and hiring process, please visit Job ID: A3169933 #J-18808-Ljbffr