Registered/Certified Medical Assistant

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About Us:
The Good Shepherd Community Clinic, Inc. is building healthy people through whole-patient wellness and trauma-informed care. Our proactive focus and integrated approach to caring for the whole person allows the GSCC to provide quality and affordable health, dental, and pharmaceutical care to thousands of patients each year, regardless of socio-economic or insurance status. Good Shepherd team members are passionate about making a difference in our patients’ lives. We are a driven, focused, innovative, hardworking, respectful team committed to working as one to improve the lives of our patients.

Mission: The GSCC exists so that the working poor and others who lack healthcare access receive quality care and improved health outcomes.

 
Vision: To show the world what care should feel like!  

Core Values: Connection + Ownership  

 
Position Overview:
We are seeking a compassionate and skilled Medical Assistant to join our healthcare team. This position is essential in supporting patient care by performing clinical and administrative tasks, ensuring efficient operations, and maintaining a patient-centered environment. The ideal candidate will be organized, proactive, and passionate about providing quality healthcare to diverse patient populations.

Key Responsibilities

Exceptional Customer Service:

• Communicate and work effectively with people of varying backgrounds, healthcare professionals, and support staff at all levels.
• Maintain respect and regard for the dignity of all patients and their families/caregivers.

EHR Inbox Management:

• Process inbox messages in a timely manner.

Phone Messages / Telephone Encounters:

• Return messages and relay pertinent information to patients or other entities as needed.

Visit Preparation:

• Prepare patients for medical procedures and assist with procedures.
• Clean and sanitize rooms after each patient.

Patient Care within Scope of Practice:

• Conduct comprehensive assessments of patients’ health and psychosocial needs, and develop collaborative treatment plans with patients (and their family or caregivers) and the healthcare team.
• Record all interventions (phone, email, in-person) in patient charts, and compile and produce reports on service delivery and outcomes.
• Work with the RN Care Team Director and Clinical Operations Director to obtain data for outcome measurement reporting.
• Report patient progress in patient files and to medical staff.
• Perform basic laboratory and point-of-care testing.
• Maintain patient medical records and work with providers to send medication refills to the appropriate pharmacy.
• Provide care to patients from newborns to geriatrics, including women’s health, OB, immunizations, and more.
• Communicate relevant information to various departments to maintain continuity of care.
• Stay up to date with immunization changes.
• Obtain vital signs (including manual blood pressure) and perform screenings/measurements.
• Provide patient education as needed.

Personal Specifications

Knowledge and Experience:

• High level of problem-solving and critical thinking skills.
• Excellent computer skills required for internal communications.
• Ability to work independently as well as part of a team.

Behaviors:

• Respect for all individuals; seeing value in all people.
• Ability to work closely and collaboratively with team members.
• Positive attitude and ability to perform duties independently with minimal supervision.
• Demonstrates initiative and promotes teamwork with staff members.
• Works well with supervisors and others in positions of authority.
• Consistently demonstrates the ability to recognize and manage priorities.
• Ability to manage multiple projects to conclusion.

Attributes:

• A high degree of personal and professional discretion and integrity.
• Excellent interpersonal and conflict resolution skills.
• Attention to detail and strong problem-solving skills.
• Strong supervisory and leadership abilities.
• Self-starter with excellent organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Maintains a well-groomed appearance and work area.