Field Service Technician

Job Description

Senior Field Technical Specialist

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Location: Indianapolis, IN (Corporate Office base when not traveling)

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Job Type: Full-Time, Salaried

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Travel: Approximately 75% across North America (US, Mexico, Canada)

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Schedule: Monday to Friday, 8:00 AM – 4:30 PM (when working on-site at the office)

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About TRANSTEX:

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TRANSTEX is a North American cleantech leader engineering innovative fleet efficiency solutions. Through our DClimate line of electric auxiliary power units (eAPUs), we combine advanced mobile HVAC technology with patented rapid-recharge battery management to cut emissions and operating costs for commercial trucking fleets.

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About the Role

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We are seeking a proactive Senior Field Technical Specialist to serve as our systems Subject Matter Expert (SME). In this newly created role, you will lead on-site deployments, commission eAPU hardware, train partner technicians, build our digital LMS curriculum, and collaborate with Engineering, Quality, and Sales.

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Key Responsibilities

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Field Execution & Technical Leadership (~75% Travel)

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• Lead on-site fleet deployments, system standups, installations, and diagnostics across North America.
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• Perform hands-on mechanical, electrical, and HVAC/refrigeration installations and troubleshooting on heavy-duty commercial trucks.
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• Act as primary on-site technical liaison to build strong relationships with fleet managers and shop teams.
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• Travel 2–5 days/week (Monday–Friday; weekend travel minimized) with company-provided cards, tools, and parts.
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Training & Curriculum Development

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• Design and manage digital training modules via our Learning Management System (LMS) and multimedia presentations.
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• Deliver instructor-led, hands-on training to groups of up to 25 technicians.
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• Author SOPs, service manuals, and visual guides translating complex engineering concepts into practical steps.
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Cross-Functional Collaboration & Continuous Improvement

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• Represent field operations in weekly interdepartmental meetings with Sales, Engineering, and Quality.
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• Channel field feedback and failure trends to Engineering to drive product enhancements.
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• Provide remote Tier-2/3 technical support to partner locations.
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Required Qualifications & Experience

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• Minimum 5 years in field technical support, commercial truck repair, or heavy-duty fleet operations.
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• Mandatory Certification: EPA Section 608 Certification required (Universal or Type II preferred).
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• Strong proficiency in heavy-duty mechanics, 12V/24V electrical troubleshooting, and mobile HVAC/refrigeration.
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• High school diploma or equivalent required; vocational/technical diploma in Automotive, Diesel, or HVAC is an asset.
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• P roficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with LMS platforms.
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• Proven ability to train groups and present technical concepts clearly.
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• Valid driver’s license, valid passport, and comfort with frequent air travel and rental vehicles.
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• Autonomous self-starter, strong problem-solver, team player, and customer-focused.
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Physical Requirements & Working Conditions

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• Capable of crawling under vehicles, working in tight compartments, climbing ladders, and lifting up to 50 lbs.
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• Comfortable working in varied shop, yard, and industrial fleet environments.
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WHAT WE OFFER

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• Medical, Dental and Vision Benefits.
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• Voluntary Short-term and Long-term Disability Benefits.
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• 401K with company match.
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• Paid Time Off and Holidays
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• Great colleagues, both in the USA and Canada.
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Transtex is an equal opportunity employer and welcomes applications from all qualified candidates.