Facilities Manager

THE ROLE The Facilities Manager leads the Facilities team in maintaining and improving every aspect of the venue, from game system and entertainment technology to HVAC, electrical, plumbing, building systems, and grounds. This role is responsible for making the venue safe, functional, and visually excellent every day. The Facilities Manager owns hiring, scheduling, developing, and building a strong team, while managing department budgets, inventory, vendor relationships, and full regulatory compliance. As a leader of a high‑energy, guest‑facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high‑volume seasons. WHAT YOU WILL DO Lead the Facilities Team Coach, develop, and drive engagement with Facilities Team members and Porters. Ensure all team members are adequately trained, equipped, and held to a high standard. Delegate tasks clearly and follow up to ensure timely, quality completion. Build a team culture of pride, ownership, and proactive problem solving. Manage Venue Maintenance and Operations Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure. Monitor the operation and proper use of all equipment, building systems, and technology. Manage use and inventory of spare parts, maintenance supplies, and equipment. Collaborate with the Operations team on building and grounds maintenance priorities. Control Costs and Compliance Control department budgets and spending with accountability for fiscal performance. Maintain all safety, health, and environmental policies and procedures. Ensure all city, county, state, and federal maintenance regulations are met. Maintain a clean driving record and manage vendor relationships effectively. Uphold Safety and Standards Proactively identify and address maintenance issues before they impact guests or team members. Ensure facilities standards support the overall guest experience. Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring. CORE COMPETENCIES FOR SUCCESS Drives Results Consistently achieve results, even under tough circumstances. Push the Facilities team to deliver consistently excellent venue condition and maintenance outcomes. Maintain a track record of on‑time, high‑quality completion of maintenance and repair work. Foster urgency in the team for resolving maintenance issues before they impact guests. Lead the team to persist and perform even when facing complex or high‑priority repairs. Ensures Accountability Monitor maintenance metrics and hold team members accountable for quality and completion standards. Accept responsibility for venue condition and take decisive action when standards slip. Ensure full compliance with safety, health, and regulatory requirements at all times. Follow through on commitments to Operations leadership, vendors, and the broader team. Plans and Aligns Create realistic maintenance schedules with tasks sequenced for maximum efficiency. Anticipate and minimize bottlenecks, delays, and equipment failures through proactive planning. Align Facilities priorities and work plans with the broader Operations team's needs. Balance preventive maintenance with reactive repair demands across a high‑volume venue. Build Effective Teams Coaches others on how to build effective maintenance teams and addresses performance gaps directly. Communicates clear goals, safety standards, and roles to all facilities team members. Ensures the team has the right technical skill mix and leverages individual strengths effectively. Rewards team efforts and accomplishments to build a culture of pride and ownership. QUALIFICATIONS 3+ years of facilities management experience for a large or multi‑unit venue. Certificate and two years of documentable HVAC or electrical journeyman‑level experience. Knowledge of welding, soldering, building maintenance, construction, and mechanical/electrical repair. Experience building and leading a team, highly preferred. High school diploma or equivalent. Clean driving record. Excellent communication, time management, and organizational skills. Availability to work varied shifts, including evenings, weekends, and holidays. Must be 21 years of age or older as required by state or local law. PHYSICAL REQUIREMENTS Lift and move items up to 50lb.; comfortable lifting, bending, stooping, and carrying. Be on feet and physically active throughout the full shift. Maneuver up and down ladders and stairs regularly. Work in extreme weather conditions for extended periods of time. Constantly engaged in physical maintenance and repair activities throughout the venue. BENEFITS Free play and half‑price food. Health, dental, and vision insurance. 401(k) plan with a company match. Free mental well‑being platform. EEO STATEMENT Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for its guests, associates, business partners, vendors, and the communities it serves. Topgolf is an equal‑opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E‑Verify and will provide the federal government with Form I‑9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr Topgolf Payroll Services