Operations Associate (VIP Guest Services) - PS LAX

Operations Associate - PS LAX PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality. Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS. The Role: Operations Associate (VIP Guest Services) As an Operations Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, facilitating an unparalleled experience for our esteemed guests from the moment their travel journey begins. This role demands an intricate understanding of travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded. Elevate your career to new heights and join us in redefining the standards of luxury travel. Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Associates to maintain open availability on the days they are scheduled to work. Start Times for their 8-hour shifts will be altered to meet the schedule of customers' reservations. Work in a team setting to tailor and execute seamless luxury experiences for PS guests. Brand Representative: When operating at the terminals, engage airline partners with kindness and professionalism, always aim to strengthen airline relationships. Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Efficient Security/Immigration Assistance: Escort guests through PS' on-site airport security before driving across the airfield to designated departure gates with grace and efficiency. Greet members off arriving international flights at airport gate before driving across the airfield and escorting through PS' on-site immigration. Luxury Transportation: Operate luxury vehicles, including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles, safely and flawlessly on the Restricted Airfield. Intensive Training: At the end of the program, each Associate will show competency in all operational aspects of the Operations Associate VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences. Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence. Experience in customer service, airline and/or hospitality industry-related leadership role preferred. Experience working with high-end clients in a luxury hospitality setting required. Minimum education requirement of High school Diploma/GED PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts. Full-Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching
• Merit-based raises and bonuses
• Monthly Health & Wellness and Cell phone reimbursement
• Paid training
• Tuition Reimbursement.
• During the first 90 days of employment, employees are paid a training rate of $31.45/hour. Overtime opportunities available. This is a full-time, non-exempt role.

PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.