Retail Sales Associate

Full-Time Retail Sales Associate

$18.00 to $21.00 per hour. Our commission structure pays you for every transaction you process. Retail sales associates can earn up to 8% on transactions, which could average an additional $1.00 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees receive one week of paid vacation after six months of full‑time service; an additional week after one year; two weeks after each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal: 8 hours after six months, 16 hours each subsequent anniversary (up to 24 hours after five years), adjusted to local requirements.
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking entry‑level, full‑time sales associates for pawn store locations nationwide. The Associate partners with the entire staff to ensure excellent customer service on both the lending and retail sides of the business. The Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions, while assisting with customer inquiries and problem resolution. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

Responsibilities of a Full‑Time Pawnbroker / Retail Sales Associate

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations as business needs dictate.
• Must work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and capable of operating Point‑of‑Sale (POS) systems and common office machines.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Details of the commission incentive plan are provided during the interview process.

Note: This description is not intended to be an all‑inclusive list of duties and responsibilities. Management has the discretion to assign or reassign duties at any time. Duties may change due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

*Earned Wage Access is a service provided by NetSpend; signup is required; restrictions and fees apply.

**FirstCash 401(k) program is available to all employees 21 years of age (or older).

***Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash also provides reasonable accommodations for qualified individuals with disabilities.