LOAN SERVICING ASSISTANT

In Office Position

This is an in office position. The team is responsible for interim servicing of 1800-2800 loans monthly until the loans are transferred to investors (servicing released) or to our sub-servicers (servicing retained). Must have a broad understanding of Mortgage Banking, investor guidelines and regulatory compliance issues involved.

Essential Duties and Responsibilities

• Customer Service:
  1. Provide excellent customer service to our borrowers, loan officers and branch managers utilizing your industry knowledge and expert problem-solving skills.
  2. Working with investors to resolve borrower issues
• Payment Processing:
  1. Payment posting accurately and timely (24-48 hours)
  2. Curtailment processing
• Generation and mailing of Transfer Letters, Welcome Letters and Payment Coupons
• Escrow Administration:
  1. Generation of Escrows Due Reports
  2. Payment of escrow items per investor requirements
     • Requesting refunds from investors for escrow payments as needed and follow through until funds are received
  3. Notifying MI companies of loans sold
• Loans Paid in Full
  1. Issue Payoff Demands
  2. Process through release of lien
• Sub-Servicer Oversite:
  1. Assist with monthly audits of our sub-servicer
• Collections:
  1. Contact borrowers in a respectful but effective manner to collect payments that are due to us
• Other departmental functions as required