Veterinary Front Desk and Client Service Representative

Job Description

Job Description

About Us
Tolland Veterinary Hospital is a well-established, privately owned general practice hospital in Tolland, CT. We are dedicated to nurturing the human-animal bond by pairing high-quality veterinary medicine with an exceptional client experience.

Because we are privately owned, we place a strong emphasis on creating a friendly, relaxed, family-like atmosphere rather than focusing on corporate metrics. We work hard to cultivate a low-drama, positive workplace where our support staff are genuinely valued, respected, and supported every day.

The Opportunity We are looking for a warm, positive, and client-focused Veterinary Receptionist to join our team.

As the first and last person our clients see, you will play an important role in shaping their experience from the moment they walk through our doors. This position is ideal for someone who combines excellent hospitality and multitasking skills with a genuine love of animals and the people who care for them.

What You'll Do Champion the Client Experience

• Welcome clients and their pets with warmth and professionalism.
• Manage efficient check-in and check-out processes.
• Maintain a welcoming, organized, and comfortable front-desk environment.
• Help create a positive experience for clients, even during stressful or emotional visits.

Manage Communications

• Answer and direct multi-line phone calls.
• Respond to client emails and other communications.
• Schedule appointments and coordinate patient flow.
• Communicate information clearly and compassionately with clients.

Support Practice Workflow

• Use veterinary practice management software to update patient records.
• Process payments and maintain accurate client information.
• Assist with prescription and food refill requests.
• Help keep daily front-office operations running smoothly.

Work as Part of the Team

• Communicate effectively with veterinary technicians, doctors, and other team members.
• Provide accurate and timely updates to clients who are waiting.
• Pitch in wherever needed to support a positive, collaborative workplace.

What We're Looking For
Experience

• Previous veterinary reception or medical front-desk experience is required.  

Personality & Skills

• Excellent verbal and written communication skills.
• Strong emotional intelligence and empathy.
• A calm, reassuring presence during busy or emotionally challenging situations.
• Excellent organizational and multitasking abilities.
• A genuine love of animals and compassion for their people.

Mindset

• Dependable, hardworking, and accountable.
• A positive, team-oriented attitude.
• Someone who takes pride in providing excellent service.
• A desire to contribute to a supportive, upbeat, and respectful workplace.

Benefits & Perks

• 401(k) retirement plan with company matching
• Generous paid time off (PTO) and holiday pay
• Employee discounts on veterinary services and products for your personal pets
• Work-life balance with no overnight shifts or unpredictable on-call emergency hours

Why Join Tolland Veterinary Hospital?
If you're looking for a workplace where you are valued as a person—not just an employee , we'd love to hear from you. We believe that taking care of our team allows our team to take better care of our patients and clients.

If you are friendly, compassionate, dependable, and love making both people and pets feel comfortable, you may be a great fit for our team.