Intensive Case Manager (Roads to Recovery) - Department of Public Health and Environment

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $64,000.00 - $90,000.00. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location This position is a field-based position, with work mostly conducted at various locations throughout the City and County of Denver (i.e. client homes/shelters, encampments, etc.). Employees can expect to spend approximately 80% of their time in the field. When not in the field, you can expect to work in the office and/or community based as needed. Additionally, days and hours required for this position may vary occasionally, including evenings and nights. Employees must work within the state of Colorado on their off-site days. The office for this position is located at 201 W. Colfax Avenue, Denver, CO 80202. What You’ll Do Denver's Department of Public Health and Environment (DDPHE) is dedicated to advancing Denver's environmental and public health goals. DDPHE works collaboratively with city, state and community partners to conduct education, community engagement, and enforcement to promote healthy people, healthy pets, and a sustainable environment. DDPHE oversees a number of services related to public health and the environment and is comprised of six divisions: Division of Shared Services and Business Operations; Community & Behavioral Health; Public Health Investigations; Denver Animal Protection; the Office of Medical Examiner; and Environmental Quality. For more information on DDPHE’s programs and services, visit the DDPHE website at: Denver Department of Public Health and Environment. We foster an inclusive culture by respecting the values, customs, and authenticity of everyone and by implementing equitable public health strategies so Denver communities can thrive. Roads to Recovery (R2R) was created as one of Mayor Johnston's 2024 initiatives to move 200 individuals struggling with addiction or mental health out of the criminal justice system and into a coordinated intervention, treatment, and rehabilitation pipeline. The Behavioral Health division has an opening for an Intensive Case Manager (Roads to Recovery). As an Intensive Case Manager, you will work closely with additional Case Managers, Supervisors, and community-based partners across the City of Denver to establish a coordinated response within the intersection of criminal justice and co-occurring disorders. The Intensive Case Manager will be responsible for outreach, in-reach, client check-ins, data collection, client tracking, client placements and referrals, and ongoing care management and support. The Intensive Case Manager will be responsible for maintaining healthy relationships with team members, clients, and community-based partners. The Intensive Case Manager will hold a caseload of criminal justice impacted individuals experiencing transiency, behavioral health issues, and/or substance use disorder, who face an extreme number of challenges and barriers and will require several face-to-face interactions per week. Specifically, as an Intensive Field Case Manager, you will: Manage a caseload of clients with high-service utilization and needs that could include transiency, behavioral and mental health disorders, substance use disorders, medical health, job readiness and education, and criminal justice involvement. Work as a team amongst Denver City agencies to include The Office of Social Equity and Innovation, The Department of Safety, The Office of Neighborhood Safety, The Office of Housing Stability and other programs managed by The Department of Public Health and Environment. Maintain positive working relationships with community partners and health providers. Actively participate in community outreach, jail-based in-reach, diversion, and reentry efforts for identified clients. Support clients with a wrap-around care management model to ensure consistent communication, engagement, and employable “safety nets” in the event of client disengagement. Act as a liaison between R2R program management, client referral, and community partners. Meticulously track client data, client engagement, and client outcomes. Transport clients to treatment placements, resources, or other services. Communicate with contract managers on provider outcomes. Participate in team meetings, individual and group consultation, and community-based learning opportunities. Provide coverage for team members when needed, which could include meeting with clients and performing case management duties. Support clients with life skills, including cleaning; light moving of items to next temporary or permanent housing opportunity; clearing rooms/residences; and transporting clients and their belongings as needed. Respond to client emergencies during business hours. Along with all department staff, this position will actively participate on an emergency preparedness and response team to support DDPHE’s responsibilities outlined in the City’s Emergency Operations Plan. This may require being ‘on-call’ from time to time to help respond to emergencies. Additional training commensurate with assigned duties will be provided. Other duties as assigned. NOTE: This position is field based, which includes visiting client locations (client homes/shelters, encampments, and other locations). Employees can expect to spend up to 80% of their time in the field. Therefore, in this position, you could be exposed to extreme weather, unsanitary conditions, diseases and illness, animals, open air drug use and paraphernalia, criminal activity, and other harsh conditions. Personal protective equipment (PPE) is provided. What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: At least 3 years’ experience managing a complex care caseload and providing case management services in the community. Experience working with unhoused community members, individuals with chaotic substance use, and individuals diagnosed with a severe and persistent mental illness Comprehensive knowledge base of community resources Dedication to trauma-informed, person centered, and culturally responsive care Previous training in motivational interviewing and harm reduction best practices Ability to build trust and rapport quickly Competence with determining the most appropriate level of care for a participant to meet a participant’s need Strong ability to be flexible and work with a team Enjoyment from working outside of the typical office space Exceptional organization skills and attention to detail. Excellent verbal and written communication skills. Excellent customer service skills, along with initiative, empathy, flexibility, and patience, which will translate to work with clients, other City agencies, and community partners. A tenacious work ethic. Strong situational awareness and ability to de-escalate situations Ability to adapt to changing situations Bi-lingual or multi-lingual would be highly beneficial for this work, though not required. Required Minimum Qualifications Education Requirement: Bachelor’s Degree in Social Work, Psychology, Mental Health, or a related field. Experience Requirement: Three (3) years of experience working with and counseling patients and individuals with special needs such as mental health issues, substance abuse, homelessness, and marginalized individuals within the criminal justice system. Education and Experience Equivalency: Additional appropriate education may be substituted for experience requirements. License/Certification Requirement: Requires a valid Driver’s License at the time of application. Licenses and certifications must be kept current as a condition of employment. Application Deadline This position is expected to stay open until Wednesday, September 2, 2026. Position Type Unlimited Position Salary Range $63,679.00 - $105,070.00 Target Pay $64,000.00 - $90,000.00 Agency Dept of Public Health & Environment Redeployment during Citywide Emergencies City and County of Denver employees may be redeployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. Equal Employment Opportunity The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact View email address on click.appcast.io with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. Additional Information With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. #J-18808-Ljbffr City and County of Denver