MEDICAL ASSISTANT III

POSITION PURPOSE:

Provide supportive and services to patients under the supervision of skill nursing (RNs) staff. Team member in the delivery of health care services.

POSITION REQUIREMENTS / QUALIFICATIONS:

Education/Experience :
High School diploma or GED equivalent. Graduate from an approved Medical Assistant Program (in Florida or any other State) 1-2 year's experience in a medical setting desired. ICD 10 Coding experience preferred. Knowledge of Medicaid / Medicare Insurance, collection and setup desired.

Licensure / Certification :
Certified as a Medical Assistant. Must maintain current CPR certification from the American Heart Association.

Skills / Ability:
Knowledge of medical terminology. Good communication skills and interpersonal relationships. Must type a minimum of 20 - 30 WPM. Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills. Bi-lingual skills desired.

POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION)

QUALITY OF WORK
Consistently gives accurate attention to all details.
Communicates effectively and expresses ideas clearly; actively listens and always follows appropriate channel of communications.
Consistently greets patients and treats patients with respect.
Accurately sets up for exams, i.e. PAP'S, etc. to reduce patients' delay.
Anticipates providers' needs when preparing patients.
Demonstrates concern for patient flow.
Prepares unit for next patient's needs; very thorough and accurate.
Cleans area for next day patients care to reduce delays.
Always cross checks patients' paperwork to ensure accuracy of medical records.
Knowledgeable and comfortable with Intergy System and making appointments.
Follows Policies and Procedures for Infection Control.

QUANTITY OF WORK
Register new client on Intergy as per guidelines issued by Community Health of So. Florida.
Researches files for previous enrollment in CHI computer system before creating a new medical record number.
Re-new or update existing clients' profiles as per guidelines issued by Community Health of South Florida.
Performs financial screening on active clients who have requested services from Community Health of South Florida, Inc.
Attempt collection of past due debts as clients request services from CHI.
Check-in clients for needed medical services.
Check-out clients upon receiving medical services.
Process of patient payments.
Review and balance out daily batches.
Submit daily journal to assigned supervisor.
Submit cash and copies of daily batches to the Accounting Department for deposit.
Complete statistical data and submit daily.
Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc.
Identifies patients who have not executed an Advance Directive and provide them with the Advance Directive form to read.
Identifies patients who need a Learning Needs Assessment and gives them the form to complete.
Identifies patients due for Depression Screening and provide them with a PHQ-9 form in the appropriate language to complete.
Gives all new patients a New Patient History form to complete before Nursing Staff calls the patient.
Attaches a completed new patient lab request form to the encounter form of every new patient.
Consistently informs patients that their Provider wants them to read or complete the appropriate forms or education material while waiting to see the Provider.
Verifies Medicare, Medicaid and all other insurance carriers.
Performs daily balance closing and ensures that all procedures and payments are posted accurately.
Performs cashier duties, collect patient funds for services and enters data into computer for payment received.
Train new employees on all functions of Patient Services (i.e. registration, cashiering, posting of B&E's and Payments).
Produces a consistent volume of acceptable work.
Provides accurate and timely documentation in patient charts within the same day of intervention.
Completes assigned task in a timely manner.
Finds appropriate task to do in down time.
Willingly accepts duties not ordinarily assigned to facilitate patient care.
Prioritizes tasks assigned, requests help as needed and maintains productivity.
Keep providers' room stocked at all times to prevent delays in patient care.
Completes and post all B&E (billing and encounter) forms within the same day of intervention.

KNOWLEDGE OF JOB
Possesses general knowledge of the CHI system, procedures, location of all departments, treatment areas and other patient services.
Adheres to Department Policies and Procedures in performing duties and assignments.
Generally knowledgeable regarding the job requirements.
Demonstrates the ability to work with a diverse population.
Discharges patients taking off doctor's orders for follow-up care, i.e. lab requests, consults, etc....
Understands the importance of the computer environment and is willing to learn new skills.
Knows the limitations of their job and reports appropriately to their supervisor.

JUDGMENT AND DECISION MAKING
Seeks guidance and direction as necessary for the successful completion of job duties.
Consistently combines ethical judgment with technical skill within the Policies and legal guidelines of CHI.
Follows written and verbal instruction as directed.
Always attempts to understand co-workers needs and responds accordingly.
Recognizes his/her role in the department and how it relates to the overall function of CHI.
Actively participates as a team member, adding to the morale of the unit.
Completely checks in patients, recording vital signs and reports abnormal findings to Nursing Supervisor or team leader.

PLANNING AND TIME UTILIZATION/INITIATIVE
Consistently uses available time to departmental advantage and assists where needed.
Adapts and is flexible in order to meet changing departmental needs and priorities.
Consistently performs as a self-starter who needs no reminders of duties and/or tasks which need to be completed.
Reports to the supervisor any suggestions for changes in Policies or Procedures that can be improved.
Initiates new ideas and shares with team members.
Dependable when called upon to assist in departmental needs.

RELATIONS/CARE
Consistently maintains work area in a clean and orderly condition.
Observes CHI's Uniform Dress Code and wears identification badge at all times.
Performs all daily functions in accordance with CHI Policies and Procedures.
Recognizes and evaluates personal strengths and weakness; handles personal and professional frustration appropriately.
Adheres to emergency procedures, fire drills, evacuation procedures and internal/external disaster plans.
Relates and interacts well with others, regardless of sociological backgrounds.
Handles all communication, including telephone information requests with courtesy, accuracy and respect for confidentiality; receives information and distributes messages as necessary.
Monitor CHI's employee hand washing.
Assist Pharmacy, as needed.
Perform Lab duties, as needed.
Order supplies for departments in Health Center, as needed.
Assist staff with software issues.
Train new hires on computer system.
Super user.
Scans medical record contents and loose paper work into the EHR.
Verifies patient information such as name and account number before scanning documents.
Tasks documents to doctors for viewing and signatures.
Checks scanned images for legibility and clarity.
Discards protected health information into the proper receptacles(s).
Answers telephones by the third ring using appropriate telephone etiquette and handles request with courtesy, accuracy and respect for patient confidentiality.
Attends appropriate orientation and employee Education Program and any other programs which are deemed necessary.
Retrieves information from patient record as needed.
Respects the rights, privacy and property of others at all time.
Adheres to expectations and responsibilities of Care Team.
Establishes a good rapport and professional working relationship with all departmental personnel.

PATIENT FINANCIAL SERVICES DUTIES
Register new client on Intergy as per guidelines issued by Community Health of So. Florida.
Researches files for previous enrollment in CHI computer system before creating a new medical record number.
Re-new or update existing clients' profiles as per guidelines issued by Community Health of South Florida.
Performs financial screening on active clients who have requested services from Community Health of South Florida, Inc.
Check-in clients for needed medical services.
Check-out clients upon receiving medical services.
Process of patient payments.
Review and balance out daily batches.
Submit daily journal to assigned supervisor.
Submit cash and copies of daily batches to the Accounting Department for deposit.
Complete statistical data and submit daily.
Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc.
Identifies patients who have not executed an Advance Directive and provide them with the Advance Directive form to read.
Identifies patients who need a Learning Needs Assessment and gives them the form to complete.
Identifies patients due for Depression Screening and provide them with a PHQ-9 form in the appropriate language to complete.
Gives all new patients a New Patient History form to complete before Nursing Staff calls the patient.
Attaches a completed new patient lab request form to the encounter form of every new patient.
Consistently informs patients that their Provider wants them to read or complete the appropriate forms or education material while waiting to see the Provider.
Verifies Medicare, Medicaid and all other insurance carriers.
Performs daily balance closing and ensures that all procedures and payments are posted accurately.
Maintains appropriate interdepartmental communications.
Performs cashier duties, collect patient funds for services and enters data into computer for payment received.
Train new employees on all functions of Patient Services (i.e. registration, cashiering, posting of B&E's and Payments).

WORK HABITS
Reports to work on time, as scheduled, ready to begin work at start of shift and with minimal absenteeism.
Never abuses or takes advantage of sick time or personal leave days.
Provides proper notification and advance notice for absence or tardiness.
Returns to work on time from lunch or breaks.
Maintains current license and/or meets continuing education requirements.
Attends in-service training when scheduled.
Use appropriate and correct telephone etiquette at all times.
Participates in Continuing Educational In-services and Performance Improvement Activities.
Adheres to Infection Control Policies and Procedures, including Universal Precautions.
Utilizes personal protective equipment appropriately such as, but not limited to, gloves, face shields or masks and eye protection to prevent the transmission of blood borne pathogens.
Follows Department and CHI's Safety Policies.
Reports safety hazards immediately when identified.
Adheres to Confidentiality Policies & Procedures / HIPAA Regulations.
Performs other duties as assigned, including variable shifts if needed.