Customer Renewal Specialist - (Bilingual Spanish Required) - (Onsite - Midtown Tampa, FL)

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?Are you ambitious, sales-driven and love building relationships with a diverse range of customers? Then join our Retention team and help us grow and retain our customers. The focus is on loyalty, retention, and providing solutions to meet customer needs.Retain customer renewal accounts and cross-sell into different product groupsDemonstrate the value of our software vs other competitorsAnswer basic questions about setup and product functionalityPromptly respond to email/ticket requests to retain customersConvert termination or cancellation requests into win-back opportunitiesDeliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM)Maintain a productivity level that is consistent and at least on average with the teamQualifications:English and Spanish - Business Level Fluency RequiredCollege Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment)Well-developed written and verbal communication skillsNegotiation and conflict resolution - the ability to handle escalated customer interactionsTime management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc.Proficient in Microsoft Suite products and CRM tools, (Freshdesk)Proven record of hitting and exceeding quotasWhat we offer:Work location is Onsite in Midtown Tampa, FLCompetitive compensation and bonusesFlexible PTO and paid holidays401(k) with employer matchingComprehensive Health insurance package including 100% employer-paid medical coverageUp to 12 weeks of Parental LeaveBasic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paidQuarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetingsOpen door policy and business casual dress codeWe celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.