Express Service Advisor

Job Description

Job Description

Jim Coleman Honda is hiring an Express Service Advisor!

We're looking for energetic, customer-focused individuals to join our team as an Express Service Advisor. Whether you're beginning your automotive career or looking for a company where you can grow, this role offers hands-on experience, paid training, and opportunities for advancement.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing excellent service, we'd love to meet you.

What You'll Do

As an Express Service Advisor, you'll be the face of our Express Service Department. You'll greet customers, guide them through their maintenance visit, and help ensure every vehicle moves efficiently through the service process.

Responsibilities include:

• Welcome customers with a friendly and professional attitude.
• Write repair orders for Express Services, including:
  • Oil changes
  • Tire rotations
  • Multi-point inspections
  • Battery services
  • Air filter and cabin filter replacement
  • Wiper blade replacement
  • Other routine maintenance services
• Clearly explain recommended maintenance and manufacturer service intervals.
• Coordinate with technicians to keep repairs moving efficiently.
• Keep customers updated on the status of their vehicle.
• Ensure repair orders are accurate and complete.
• Assist with vehicle delivery and answer customer questions.
• Help maintain a clean, organized, and professional service drive.
• Deliver an outstanding customer experience during every visit.

What We're Looking For

We're looking for people with the right attitude more than automotive experience.

Ideal candidates will have:

• Outstanding customer service skills
• Strong communication skills
• A positive, team-oriented mindset
• The ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Basic computer skills
• Excellent organizational skills
• A valid driver's license with a clean driving record

Why Jim Coleman Automotive?

When you join Jim Coleman Automotive, you're joining a company that values integrity, teamwork, and professional development.

We offer:

• Paid training
• Career advancement opportunities
• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee discounts on vehicles, parts, and service
• A supportive team environment
• Family-owned company with a strong reputation in the community
• Opportunities to grow into Service Advisor, Senior Service Advisor, Assistant Service Manager, and Service Manager positions

Benefits:

• Health insurance (medical, dental and vision)
• 401(k)
• Paid vacation
• SSL (sick leave)
• Paid holidays

Applicants have rights under Federal Employment Laws

• Family & Medical Leave Act (FMLA):
• Equal Employment Opportunity (EEO): -your-rights-workplace-discrimination-illegal-poster
• Employee Polygraph Protection Act (EPPA):

If you enjoy working with people and are looking for a long-term career instead of just another job, we encourage you to apply.

Join the Jim Coleman Automotive Family

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers a great team environment, great benefits and ongoing training and support for its employees. We provide opportunity for growth and advancement. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area!