Manager, Facilities (Performance & Operations)

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow <
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

Data driven Corporate Properties professional specializing in facilities operations, service delivery, and performance analytics. Leverages CMMS data to analyze work order trends, Service Level Agreement performance, interior space utilization, Move/Add/Change activity, and workplace amenities, translating findings into actionable insights for site and executive leadership. Partners closely with vendors and contract teams to ensure scope compliance, manage performance scorecards, support RFPs, and drive continuous service improvements. Provides analytical support to Corporate Properties leadership for OPEX and CAPEX tracking, forecasting, invoice validation, and asset lifecycle management through accurate dashboards and reporting. Collaborates cross functionally to enhance workplace services, support compliance and risk mitigation, and enable informed, data backed decision making across the organization.

ESSENTIAL FUNCTIONS

Operations & Service Delivery

• Monitor work orders via CMMS; analyze ticket trends, backlog, and SLA adherence & report to each site CP leader
• Provide analytics for space moves, conference room reservations - utilization, and all MAC (moves/adds/changes) activity, make recommendations for process improvements
• Evaluate café, food & coffee service, fitness center activity, and financial performance of these services

Vendor & Contract Support

• Ensure delivery of contractor scope adherence and all conditions, COIs, rates, and performance scorecards
• Validate scope completion and collect service reports; flag non conformance
• Support competitive bids/RFPs and assist in updating SOWs and SLAs

Budgeting & Financial Controls

• Track OPEX/CAPEX against plan; validate invoices, process accruals, and maintain cost logs
• Prepare variance analysis and quarterly re forecasts
• Maintain asset registers, warranty logs, and lifecycle plans, update PDSL as required

Data, Reporting & Analytics

• Build weekly/monthly dashboards: SLA performance, ticket volumes, response/resolve times, spend, vendor performance, energy usage, and space utilization
• Support QBR dashboard, provide reports and analysis
• Identify root causes and recommend process improvements based on data trends
• Maintain facilities documentation: floor plans, as builts, equipment lists, and playbooks

Compliance & Risk

• Help ensure compliance with OSHA, ADA, life safety, and local building codes; support audits
• Assist with BCP/DR plans for facilities, including critical vendor readiness

Vendor Management (No Direct Reports)

• Validate completion of daily/weekly routines (cleaning, food service, fitness, stocking, PM visits)
• Track recurring issues and drive performance improvements through accountability conversations

Communication & Stakeholder Engagement

• Provide concise updates to Ross Associates, Corporate Properties Leadership and others as required
• Partner with cross-functional teams (IT/AV, HR, Security, Food Services) to support business operations

COMPETENCIES

Building Effective Teams

Developing Talent

Collaboration

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Manages Conflict

Business Acumen

Plans, Aligns & Prioritizes

Organizational Agility

Independent, Self Directed Work

Multitasking & Prioritization

Customer Service

Attention to Detail

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Minimum 7 years of facilities, workplace operations, or property management experience.
• Experience coordinating outsourced vendors in high-volume corporate environments.
• Must have excellent organizational, analytical, written or communication skills with the ability to build relationships and communicate effectively with associates at all levels, including executives.
• Strong analytical and problem solving skills with demonstrated ability to interpret operational and financial data, identify trends, and provide actionable recommendations. 
• Ability to work independently in a large, complex office.
• Proficiency with Microsoft 365, Teams, and work order systems.
• Experience supporting large corporate sites (1,000+ employees) preferred.
• Mechanical/electrical knowledge and ability to articulate potential issues from past and future trends preferred.

EDUCATION / CERTIFICATIONS

• Bachelor’s degree in business, finance or real estate or relevant work experience. 

PHYSICAL REQUIREMENTS

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

Must be able to lift 50 pounds

This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $96,700.00 to $162,500.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.