Call Center Manager

divh2Sales Development Manager/h2pCamping World is seeking a Sales Development Manager to join our growing team. As a Sales Development Manager, you will be a key contributor to our enterprise-wide sales initiative. We are looking for someone with a proven track record and hunger for success in our industry. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with our customers./ppWhat Youll Do:/pulliOversee the management of sales activity originating from online leads, inbound phone calls, and unsold traffic with the aim of increasing dealership traffic and converting them into sales opportunities./liliManage a team of up to 18 call agents and supporting 12 different locations throughout 3 different states./liliMaximizing sales and profitability of the Business Development Center/liliUtilize CRM system to track departmental metrics including appointments, calls, sales, and contacts./liliEnsure continuous and consistent coaching aimed at developing and motivating Sales Development Representatives, fostering a positive and productive atmosphere./liliLead by example in appointment setting, shown appointment and sold appointment metrics/liliSupport staff and customers by handling escalated customer engagements/liliCollaborate with management to educate Sales Associates on Business Development principles./liliDrive customer traffic through website management, including taking and uploading photos and adding options and attributes/liliStay well-informed about all ongoing marketing campaigns, effectively leveraging them to increase dealership traffic./liliRecruit, hire and manage the performance of all department employees/liliMaintain online reputation through active management of review sites and social media channels./liliAnalyze metrics to drive continuous improvement in departmental performance./liliVinSolutions experience is a huge plus!/li/ulpWhat Youll Need to Have for the Role:/pulliPrevious CRM experience preferred/liliHigh school diploma or the equivalent/liliEffective communication and team building skills/liliExcellent computer skills with proficiency in Microsoft office products/liliAt least a year of prior Internet Sales Experience a plus/liliMust be highly organized with great attention to detail/liliValid drivers license required/li/ulpGeneral Compensation Disclosure/ppThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $60,000 - $120,000. This is a variable pay role with uncapped variable pay./ppIn addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental vision coverage! For more information please visit: are an equal employment opportunity employer. The Companys policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws./p/div