Maintenance Branch Manager

Job Description

Job Description

Summary: With the guidance of the Maintenance Operations Manager, directs the efficient operation of Maintenance Branch operations while functioning within the established budget guidelines. Works in cooperation with Maintenance Operations Manager, EMI Account Managers, Safety Manager, and Assets Manager with quality and customer satisfaction as top priority. Must be available to work in a management capacity for EMSI, Inc. Winter Services Division.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Project Management*

• Monthly forecasting to achieve targeted goals
• Develop documented success factors for all direct reports
• Review of Branch daily production to ensure projects are on track
• Assist in daily scheduling of crews and equipment
• Quality Control

2. Customer Communication*

• On-site communication with customers is required.
• Work with Sales Staff to ensure customer satisfaction.
• Conduct on-site inspections of customer properties to ensure quality and efficiency of services provided by company employees.

3. Assists / Implement Project Upsells*

• Review of pertinent site issues that require attention / approval for completion
• Communicate with specified salesman to propose cost to owner

4. Division Profitability*

• Ensure projects are completed within budget and within budgeted hours through monthly forecast planning.
• Review and analyze all daily, weekly and monthly production reports

5. Company Computer Software Systems: *

• Work in cooperation with administrative support staff to prepare and distribute operational and financial information needed by operational staff (FSM).
• Understand and utilize company accounting and estimating software.

6. Employee Training*

• Ensures crews are trained according to EMI Individual Training Standards
• On-site training as required to ensure crews have necessary knowledge to complete assigned tasks
• Enforces safety protocols as outlined by EMI Safety Program

7. Snow Division / Snow and Ice Management *

• Work in various functions within the Snow Division

Supervisory Responsibilities:

Directly supervises between 50-75 employees depending on the magnitude of the job. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring and terminations, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Also responsible for 5-8 supervisors and their departments.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, wet

or humid conditions, working near moving mechanical parts, and fumes or airborne particles. The employee is occasionally exposed to vibration, toxic or caustic chemicals and risk of electric shock.

The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; sit; stoop, kneel, crouch, or crawl and hear. The employee is frequently required to talk.

Responsible for overall management of Specified Columbus Region. Responsible for providing leadership and training necessary for the crew leaders to obtain their goal of completing quality project maintenance. This manager will occasionally work alongside crews in the field. Communicates and resolves all issues related to maintenance to ensure all maintenance operations meets company standards.