Front Desk Agent

Job Title

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
• Strong decision-making, organizational and problem-solving skills
• Communicate and assist effectively with walk-in clients.
• Manage incoming calls.
• Manage and log incoming and outgoing messages.
• Distribute faxes.
• Log call back report.
• Accept Homeowner's payments and post payments correctly when needed
• Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
• Respond to emails and phone calls and document communications.
• Must maintain a professional, calm and patient demeanor to clients and staff.
• Manage and log incoming packages.
• Other administrative tasks as required
• Typing speed of at least 50 WPM

Requirements

Education and Training:

• High School Diploma
• 2-5 years related experience; or equivalent combination of education and experience

Adaptability

• Adapts to changing work demands.
• Stays focused on own work when faced with challenges and/or difficulties.
• Stays open to and learns from feedback.

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
• Creates documents, reports, etc. using a writing instrument or computer.
• Ability to enter and locate information on a computer.
• Visually verifies and/or reads information.
• Sits for an extended period of time.
• Must be physically present in the office as the needs of the business dictates.