IT Program Manager

St. Francis School is an independent school providing high-quality education to children from pre-kindergarten through 8th grade. The school is not affiliated with any church or religious denomination or other supporting organization. St. Francis School is committed to: low student-teacher ratios and attention to the needs of every student; excellence in achievement without exclusivity in admissions; a student body that is integrated racially, ethnically, economically, and religiously, and in terms of sexual orientation and gender identity; an atmosphere that is both supportive of religious and humanistic values and welcoming to children of all faiths. IT Program Manager St. Francis School seeks an IT Program Manager to maintain and grow the Technology Department by working closely with the Director of Technology to promote, develop, and support the goals for technology use by students, faculty, and staff. Successful candidates will have equally high technical and interpersonal aptitudes to create a positive experience for all those who use technology at St. Francis School. Opportunities and Priorities The next IT Program Manager will have the opportunity to: Work closely with the Director of Technology to continuously maintain and improve systems, services, and practices Continue upgrading and maintaining technology infrastructure, including but not limited to Student Chromebook fleet Teacher devices Network infrastructure Security devices Telephony equipment (VOIP phone system) Create learning experiences for faculty, staff, and students surrounding AI usage and best practices Facilitate a transition to fully-utilized Google Education Plus licenses and the new abilities provided Key Responsibilities Support and Training Facilitate kind, caring, timely, and informative Tier-1 tech support for everyone in our school family Lead, collaborate, and contribute to planning and facilitating training sessions for faculty, staff, students, and parents for all technology-based needs Reach out to external services and suppliers on behalf of the school and individuals Maintain productive relationships with 3rd-party suppliers, vendors, and support personnel Attending division and department meetings as necessary to facilitate the unique needs of teachers at different levels and subjects Meet regularly with the Director of Technology and the Head of School to evaluate current realities and forecast necessities for the near and far future Accounts and School Data Handling Maintain robust data systems for use by the Technology Department Evaluate and make decisions about services requested for use by teachers for classroom use, including considerations for student data policies (FERPA, COPPA) Create and maintain accurate accounts for school-wide services and those available to individual teachers and classrooms, where appropriate Work closely with the Director of Technology, front office, and Leadership teams to support use of the SIS and LMS systems (Google Workspace, Blackbaud) Safety and Monitoring Support school leadership in the ongoing process of ensuring a secure campus by supporting new security infrastructure, including badge access points, security cameras, and school safety systems Assist in the access and storage of security camera footage when necessary Be appraised of the security focuses and intentions of school leadership and be supportive in achieving the goal of student safety Assist in the monitoring of online activity, including but not limited to web browsing and communications usage, using available monitoring tools and engaging in conversations and support for students with the Director of Technology, School Counselors, and Leadership team Budgeting and Evaluation of Services Work closely with the Director of Technology to create and sustain budgets for the tools used by the Technology Department Maintain budgets and timelines for hardware and other infrastructure upgrades for several years into the future Evaluate and make recommendations about new software and/or subscriptions that may help departments within the school or the Technology Department internally Conduct regular data-collection (surveys, seek faculty input) to evaluate currently-used software in order to provide direction for Technology Department and the Leadership team Event Support Provide support and be willing to operate tools for school events, such as projection and audio for chapel or pep rallies Set-up and take-down for after-school events and activities, such as microphones, sound systems, projectors, TVs, etc. Requirements and Qualifications Bachelor’s degree required; advanced degree preferred IT and/or Networking certifications preferred Strong proficiency with technical and educational suites (Google Admin Console, Google Workspace, Blackbaud, etc.) Experience working with middle school students (K–8 and/or independent school experience preferred) Strong collaboration skills and comfort working on multidisciplinary teams Commitment to supporting diversity, equity, and inclusion Excellent communication, organization, and relationship-building skills Flexibility in an environment where something new can pop up at any time! Desired Attributes Commitment to inclusive, equitable participation and a culture of belonging Excellent communication skills Able to identify multiple perspectives and communicate the needs of others Patience and kindness with young students to experienced faculty and staff Preferred Experience Customer service, Tier-1 support Google Admin Console Blackbaud SIS Google Apps Script K-8 Teaching You could be a shoe-in if You’re willing to teach an elective course(s) of your choice, centered around technology! (i.e. 3D printing, Robotics, Coding, etc) Personal Qualities Warm, steady, student-centered presence Proactive, organized, and solutions-oriented Calm and thoughtful in complex or sensitive situations Systems-minded while attentive to needs of individuals Excited to contribute to an inclusive school communit #J-18808-Ljbffr ISACA