Client Service Representative

Client Service Representative (CSR)Join Our Team as a Client Service Representative (CSR) at VCA Premier Animal Hospital & Pet Resort – Cedar Park.Are you passionate about pets and love creating exceptional experiences for people? At VCA Premier Animal Hospital & Pet Resort, we're looking for a Client Service Representative (CSR) who goes above and beyond to make every client and patient feel cared for, valued, and supported.We're a four-doctor hospital that has proudly served the North Austin community for nearly 20 years. Our team is built on quality medicine, compassionate care, and strong client relationships—and we work hard to maintain a positive, supportive culture where our people can grow and thrive.Whether you're an experienced CSR or looking to build a career in veterinary medicine, this is a place where you can make an impact.What You'll DoAs a CSR, you are the heart of the client experience—often the first and last impression of our hospital. You'll:Welcome clients warmly and ensure a smooth, stress-free visit from check-in to checkoutAnswer phones with confidence and empathy while scheduling and confirming appointmentsClearly explain services, recommendations, and fees so clients feel informed and comfortableAccurately process payments, maintain records, and manage communicationsEducate pet owners on services, products, and preventative careFollow up with clients and connect with prospective pet parents in a proactive, caring wayWhat We're Looking ForAt least 1 year of customer service experience (veterinary/medical preferred, not required)A genuine love for people and petsStrong communication, listening, and problem-solving skillsAbility to stay calm and professional in a fast-paced or emotional environmentHigh school diploma or equivalentComfort with computers and learning new systemsFlexibility to work weekendsWhy You'll Love It HereCompetitive payMedical, dental, and vision insurancePaid vacation and sick time401(k) with company matchContinuing education and career growth opportunitiesLeadership development pathwaysWellness support (including apps like Headspace)Paid parental leave + short/long-term disabilityAccess to VCA's nationwide network of hospitals and specialistsOpportunities to give back through VCA CharitiesAt VCA Premier, we're more than coworkers—we're a team that supports each other, grows together, and genuinely cares about the work we do. If you're looking for a role where you can make a difference every day, we'd love to meet you.Apply today and join a team where compassion, connection, and growth come first.