Bilingual Medical Assistant

Benefits/Perks

Great Work Environment

Job Summary

The Medical Assistant (MA) provides clinical and administrative support to providers to ensure safe, efficient, and patient‑centered care. This position is provider‑aligned and follows the schedule designed to support clinic operations. The MA plays a critical role in patient experience, clinical workflow, documentation accuracy, and follow‑through of care. The MA is expected to perform duties with professionalism, attention to detail, and respect for patient dignity at all times.

Pre‑Visit Preparation

Review daily schedules for assigned provider(s)

Ensure exam rooms are clean, stocked, and prepared prior to patient arrival

Prepare supplies, equipment, and documentation needed for scheduled visits

Identify missing information, labs, or forms prior to the visit and communicate concerns promptly

Anticipate provider and patient needs to support efficient clinic flow

Rooming and Visit Support

Greet patients professionally and respectfully

Verify patient identity and reason for visit

Obtain and accurately document vital signs, medications, allergies, and relevant history in the EMR

Prepare patients for provider evaluation

Communicate key patient concerns to the provider clearly and accurately

During Visits

Assist providers during examinations and procedures as requested

Administer injections, immunizations, or perform testing per protocol and scope of practice

Maintain patient privacy, dignity, and comfort throughout the visit

Follow all infection control, safety, and confidentiality standards

Support clinic efficiency without compromising quality of care

Post‑Visit Responsibilities

Reinforce provider instructions and next steps with patients

Initiate labs, referrals, follow‑ups, or additional tasks as directed

Complete documentation accurately and in a timely manner

Prepare exam rooms for subsequent patients

Communicate unresolved issues or concerns to appropriate team members

Administrative Follow‑Through

Support referrals, forms, and prior authorizations as assigned

Track assigned tasks to completion and follow up as needed

Respond to internal communications promptly

Escalate barriers or delays early to prevent care disruption

Professional Conduct

Demonstrate respectful communication with patients, providers, and staff

Maintain reliability, punctuality, and adherence to assigned schedule

Accept feedback professionally and participate in improvement efforts

Uphold clinic policies, procedures, and values

Maintain patient confidentiality and HIPAA compliance at all times

Qualifications

BLS Certification or Certified Medical Assistant desired

Excellent customer service skills

Strong attention to detail

Bilingual (English and Spanish)