Anticipated Microcomputer Decision Support Specialist

Kenmore-Town of Tonawanda Union Free School District

Lead Microcomputer Technical Support Specialist

This MCDSS role is the lead support specialist for the district website and other software applications for communications, information, and access to district resources.

Develops, manages, and supports the district website via the CMS (FinalSite), including: ADA compliance, webpage copyright control, webpage development, website customization, website monitoring, problem isolation and mitigation, content integration, traffic monitoring and reporting
Supports end user training on the district website, including basic publishing, ADA compliance, and linking to external resources, such as calendars, publications, and other websites
Develops a basic knowledge of web programming languages to troubleshoot – i.e., HTML, JavaScript, CSS
Image editing and graphic design skills are a plus
Manages and supports the district mass communications system (School Messenger)
Develops, manages, and supports the Parent Portal experience (MyPowerHub)
Develops, manages, and supports the Student Portal experience (Clever)
Supports the district Student Information System (SIS) front-end for users (PowerSchool)
Develops, manages, and/or supports additional user applications as designated by their supervisor
Works with vendor and BOCES support representatives to address issues and apply updates
Provides technical support to end users of their portfolio of applications
Assigns permissions and access to users of their portfolio of applications
Develops and shares best-practices for users of their portfolio of applications
Participates in the collaborative development and continuous improvement of their portfolio of applications
Communicates to stakeholders regularly regarding application functionality, changes, and new features
Provides general helpdesk support for district technology services as needed
Utilizes a task management and ticketing system to queue and schedule work
Prepares, checks, and cleans up Excel data for exporting and importing for applications
Produces documentation for support and quality-of-service
Communicates effectively via verbal, written, and electronic means
Manages time effectively between projects, maintenance, and support requests
Takes initiative and responsibility for results and customer satisfaction
Supports the District Technology Department and related projects as assigned

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Vacancy posted 4 days ago

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