Service Coordinator

Company Description

La Rabida Children's Hospital provides specialized, family-centered health care to children with medically complex conditions, disabilities, and chronic illness. Through expertise, compassion, and advocacy we help children and their families reach their fullest potential, regardless of their ability to pay.

Our not-for-profit hospital, licensed for 49 beds, helps transition children from neonatal or pediatric intensive care to home, by providing medical, rehabilitative and developmental care, and by training families to continue treatments and manage the necessary equipment in the home. La Rabida also provides extensive rehabilitation for those recovering from wounds or burns and treatment for exacerbations of chronic conditions.

The hospital's enhanced pediatric patient-centered medical home provides primary care to children with complex medical conditions and their siblings. Children with medical homes elsewhere come to La Rabida for specialty services. La Rabida offers a wide range of specialty services provided to children with sickle cell disease, diabetes, and many others. Children are supported in their emotional and developmental growth, particularly in cases where such growth has been interrupted by accident or disease.

Finally, La Rabida provides forensic and treatment services for children exposed to abuse and neglect, comprehensive assessments for youth in care, early intervention for children between 0 and 3 years of age. Care coordination services for medically complex children are also provided for those who are covered by a health plan and receive care from providers in Cook County

Job Description

SUMMARY: Service coordination is an ongoing process that helps families access and coordinate the services and supports identified in the IFSP. Responsibilities include case management for infants and toddlers with disabilities or developmental delays by completing intakes, developing Individualized Family Service Plans (IFSPs), and linking families to appropriate early intervention and community services. Serves as a liaison to ensure services begin on time, progress is monitored, and documentation is complete, often working remotely or in the community.

ESSENTIAL FUNCTIONS:

COMPLETES INTAKES 10%

Meets with family to discuss their concerns about their child

Provides family with written information on early intervention and available service providers, and needed

public and private resources

Review assembled documents to determine if eligibility exists

Conducts developmental screenings as needed

Discusses with family the scope of Part C/EI services, due process rights and procedural safeguards

Provides information on what additional evaluations or diagnostic services are needed

Completes intake forms which include ASQ-SE and obtain releases

Explains to family the role of Parent Liaison and Local Interagency Council

Sets up appointments for needed evaluations or assessments

COORDINATES ELIGIBILITY DETERMINATION PROCESS 5%

Arranges for or collect relevant information necessary to determine eligibility

Ensures a Multidisciplinary Team's review of the assembled information to assist in eligibility

determination with Parent/Legal guardian

Reviews due process rights and procedural safeguard related to eligibility determination with the

Parent/Legal guardian

ASSISTS FAMILIES IN LOCATING SERVICE PROVIDERS 10%

Discusses families' specific service requirements and preferences

Reviews local and Chicago-wide service matrix with families including home-based and center-based

options

Works with providers to learn their availability, areas of expertise, and location boundaries

If families are not satisfied with providers, explores reasons and attempts to resolve issues with help of

supervisor. When necessary, works with families on changing providers.

When provider availability changes, works with family on new provider options

FACILITATES DEVELOPMENT OF INDIVIDUAL FAMILY SERVICE PLANS (IFSP) COLLECTS ALL INFORMATION NECESSARY TO DEVELOP IFSP 30%

Explains the IFSP process to the family, familiarizes them with the IFSP format and prepares them as an

equal participant for the IFSP team meeting

Facilitates IFSP team meeting to include the family, providers and other relevant people requested by the

family and develops the IFSP

Obtains consent to implement the IFSP

Participate in case consultation and TA group discussion regarding families and IFSP development

MAINTAINS EARLY INTERVENTION RECORDS 10%

Completes all required Department Of Human Service (DHS) forms and reviews forms annually

Completes timely record notes to ensure all appropriate steps have been implemented to secure

procedural safeguards

Maintains confidentiality

Works with providers to ensure that the reports and progress notes are received quarterly

Ensures that the necessary correspondence to and from families, collaterals, and medical staff is completed

and in the file

MAINTAINS UP TO DATE ACCURATE INFORMATION ON CORNERSTONE COMPUTER SYSTEM 15%

Enters child's specific information and updates as necessary

Processes provider authorizations for evaluation, assessment, initial IFSP and IFSP changes

Sends authorizations to providers

MAINTAINS ON-GOING CONTACT WITH FAMILIES 7%

Contacts families monthly to discuss Early Intervention services

Refers families, as needed, to additional public and private resources

Refers families to Parent Liaison when appropriate

FACILITATES SIX MONTH, ANNUAL, AND EXIT IFSP REVIEWS 5%

Ensures that six month, annual, and exit IFSP reviews are completed

Works with the family and providers on whether goals were accomplished

Discusses with family and provider if services should be discontinued and/or new services added

IMPLEMENTS TRANSITION PLAN 10%

Facilitates the development of a transition plan to preschool, early childhood special education,

or other services

Works with family, providers, and other resources in determining the most appropriate services

Informs families of their rights and works with the next program to ensure a smooth transition

Educate families on their rights to an evaluation with CPS, and the referral process. Obtain consents

to share records with Chicago Public Schools and participate in transition planning conferences.

COMPLETES THE FAMILY FEE SCHEDULE (FFS) and Insurance Plan 2%

Ensures family understands the family fee structure and use of private insurance

Notify providers of family fee assigned for the child

Obtain insurance information and facilitate benefit verification with the CBO

CONDUCTS DEVELOPMENTAL SCREENINGS AND PUBLIC AWARENESS PRESENTATIONS 1%

Conducts a minimum of 2 screenings and/or public awareness presentations per year

Informs collateral, on-going basis, about CFC and its role and mission

ADDITIONAL FUNCTIONS:

Performs other duties as assigned.

Assists program administrators and lead service coordinators in training new staff.

May attend Local Interagency Council meetings.

Attends all necessary training.

Qualifications

QUALIFICATIONS:

Education: Bachelor's degree in social work, psychology or related field

Related Work Experience: Minimum 1 - 3 years working either in early intervention or with families or children with special needs. New graduates will be considered with comparable field placement, internship, or volunteer experience.

Licensure/Certification: None

Specialized Knowledge and Skills: Must be able to secure a Early Intervention Service Coordinator Credential and maintain it throughout employment.

Employee must maintain automobile insurance. La Rabida strongly recommends that the employee maintain the following Liability limits: Automobile liability/$100,000 Per person per accident; Bodily injury/$300,000 Aggregate per accident; Property damage/$50,000 per accident; and Automobile medical payments/$1,000 per person.

This is a grant funded position. Should the grant funding be diminished or ended, this position will be terminated.

Additional Information

La Rabida Children's Hospital is very proud to be an Equal Employment Opportunity Employer

La Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated of conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education, and support, helping families face their unique obstacles head-on.


La Rabida Children's Hospital is very proud to be an Equal Employment Opportunity Employer.