IT Support Specialist

Position Summary: Witherite Law Group and associated companies seeks professionals who want to join a high-performing team committed to working together to accomplish our mission and uphold our values of People First, Unmatched Expertise, and Integrity Always. The IT Support Associate is responsible for providing first-level technical support to end-users, ensuring the smooth and efficient operation of IT services. This role involves troubleshooting hardware and software issues, providing timely resolutions, and escalating complex problems to higher-level support when necessary. Strong customer service skills are essential, as the IT Support Associate plays a crucial role in maintaining user satisfaction, addressing technical concerns with professionalism and empathy, and ensuring the overall functionality of IT systems.


Key Responsibilities:

• Provide first-level support for hardware, software, and network issues to end-users.
• Diagnose and resolve technical issues promptly, ensuring minimal disruption to user operations.
• Identify and escalate complex technical problems to higher-level support or specialized teams as needed.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
• Assist users with IT-related queries and provide training on basic IT functions and systems.
• Monitor IT systems and infrastructure to identify potential issues and take preventive actions.
• Work closely with other IT team members to ensure coordinated and efficient support services

Qualifications:

• Basic understanding of computer hardware, software, and network systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Proficiency in using IT support tools and ticketing systems.
• Previous experience in an IT support role.
• Familiarity with IT support best practices and frameworks.

Preferred Skills/Certifications:

• CompTIA - Security+, A+, or Network+
• Microsoft - 365, Azure
• HDI - DAST

Physical Requirements :

• Office environment with normal business hours necessary to satisfactorily perform job functions.
• Stationary Position - Must be able to remain in a stationary position up to 50% of the time.
• Move or Traverse - This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity - constantly operates a computer and other office machinery such as a copy machine/printer.
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays
• Tuition Reimbursement