Idaho Central Arena - Guest Services

Guest Services Team Member

Experts in the art of hospitality, Idaho Central Arena and Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Guest Services team member at IC Arena, you will serve as a frontline ambassador, helping guests feel welcome, informed, and safe while ensuring a consistent and positive event-day experience.

We are hiring Ticket Takers and Guest Service Ushers. Team members may be assigned to a variety of guest-facing responsibilities depending on the event and staffing needs.

Duties / Responsibilities:

• Provide a professional, friendly, and welcoming presence throughout the arena, proactively engaging with guests and offering assistance to help create a positive and memorable experience.
• Utilize hand-held ticket scanners to efficiently and accurately process guest entry while providing a welcoming first point of contact.
• Assist guests with finding assigned seating, suites, concessions, restrooms, and other areas of the facility while providing helpful information and directions.
• Assist guests with accessible seating and other accessibility needs, ensuring all guests feel welcomed, respected, and supported.
• Promote and maintain a safe, comfortable, and family-friendly environment by remaining aware of surroundings and proactively identifying potential guest or operational concerns.
• Enforce arena policies and event procedures in a friendly, fair, and consistent manner, including Stop and Wait for the Whistle, standing behind designated lines on the concourse, and the no-alcohol-outside-the-building policy.
• Communicate potential safety, security, or guest-related concerns to Arena Security or management and assist with resolving issues when appropriate.
• Maintain a positive, approachable, and professional demeanor while demonstrating teamwork, respect, integrity, and passion throughout every event.
• Have fun and help create an energetic, welcoming environment that makes guests want to return.
• Perform other job-related duties as assigned.

Requirements:

• Previous customer service experience in retail, hospitality, events, or another guest-facing environment preferred.
• Must be comfortable engaging with guests in a friendly, professional, and proactive manner, including initiating conversations, making eye contact, offering assistance, and maintaining a welcoming demeanor.
• Must be able to remain alert and attentive while standing and walking for extended periods of time.
• Must be willing and able to occasionally assist with event setup and teardown, including chair setup.
• Must commit to working a minimum of 60% of published/ticketed events each month.

Physical Requirements:

• Ability to stand for long periods of time (up to 68 hours per shift).
• Must be able to lift up to 25 pounds occasionally.
• Must be available to work a flexible event-based schedule, including evenings, weekends, holidays, and other scheduled events.

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.