Coordinator, Private Homes

Coordinator, Private Homes

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

The Coordinator, Private Homes is responsible for managing pre-arrival, in-house, and post-stay stages of the residents. They will ensure homeowners receive personalized service and that all owner expectations are not just met, but exceeded, throughout their stay.

Key Duties & Responsibilities

Maintain a high level of knowledge of products, services, and offerings to communicate and sell them to homeowners

Promote the activities happening at the resort

Communicate homeowner arrivals, preferences, and expectations to all appropriate departments

Interact with homeowners on a regular basis throughout the property to obtain feedback on quality of our products, services, and offerings

Assist with homeowner transportation around the resort, as needed

Contribute to the planning and execution of homeowner events

Execute a year-round homeowner long-distance engagement strategy

Record all homeowner issues in the guest response tracking system

Ensure all homeowners complaints and concerns are resolved

Be fully familiar with the home types, floorplans, locations, and amenities

Be aware of all homeowner movements across the resort

Perform personal checks of room and amenity readiness prior to homeowner arrivals

Perform personal checks of homes following homeowner departures

Maintain accurate records of in-home OS&E/FF&E inventory

Coordinate vendor access to homes and any relevant logistics

Book and charge per SOP for on-site bookings, as well as third-party vendors

Assist with additional responsibilities, as assigned by the Manager, Private Homes or other members of management

Skills, Experience, & Educational Requirements

Must be computer literate, knowledge of MS Office, Excel and Opera is essential.

Must be able to work well under pressure and be able to multi-task.

Has the ability to satisfactorily communicate in English with guests, co-workers, and management.

Business or Management qualifications are desirable.

Benefits

Medical insurance - 80% of premium paid by employer

Health Savings Account with $50 employer contribution per pay period

Dental, vision & life insurance - 100% of premium paid by employer

5 weeks of PTO (Paid Time Off)

8 paid holidays

Uniform provided & complimentary laundering

Complimentary transportation to/from resort

Complimentary meal per shift

Subsidized housing based on availability

Discounts at F&B outlets on property

14 nights per year at $100/night* at Kerzner Properties worldwide

Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Kerzner International Resorts