IT Support Specialist

Job Full Description The Specialized Recruiting Group division of Express Employment Professionals in Ithaca, NY is seeking skilled IT Support Specialists for multiple positions with our local clients. These roles include comprehensive end-user support across desktop and mobile computing environments. With a strong emphasis on customer service and efficient issue resolution, we're seeking candidates with 2-5+ years of relevant IT experience. Apply now to explore opportunities across different skill levels! Job Responsibilities: Provide first response to user inquiries, create service tickets, and perform initial troubleshooting Answer phones, escalate necessary issues, and provide remote support for IT queries Resolve complex technical issues, including software, hardware, and network connectivity problems Utilize specialized expertise to handle technical challenges and resolve difficult software and hardware bugs Travel to local client locations to support their installations and troubleshooting needs Provide a high level of customer service to internal and external customers Job Requirements: 2-5 years of relevant IT Support or Help Desk experience Bachelor's degree or equivalent experience Familiarity with supporting tablets and mobile devices (Mac and/or Android) Previous exposure to remote desktop support Preferred 1+ years of IT consulting experience and 2+ years of system administration experience Excellent interpersonal and customer service skills; strong written communication skills Ability to problem solve with the customers satisfaction as the end goal Apply now for immediate consideration! Our Specialized Recruiting Group , a division of Express Employment Professionals , primarily places Human Resources, IT, Accounting/Finance, and Engineering talent. We are a large international staffing firm, locally owned, and team with top companies in a variety of industries to match great people with great jobs. We are your local resource for professional placement! EOE #ithNYSRG Ithaca, NY 2744 222 Elmira Road Suite 2 Ithaca, NY 14850 Express Employment Professionals Defunct