Service Advisor

Service Advisor OpportunityPat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation and know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row. We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts. We are looking for a Service Advisor to join our fast paced and growing service department. The right candidate will have previous dealership service experience, excellent communication, customer service, sales and multi-tasking skills. This is a great opportunity to join one of the best service teams in the country.Pat Milliken Ford will do all it can to promote its employees’ growth within the store and offers a wide range of benefits including weekends off for all employees.What We’re Looking For:We are looking for a dedicated Service Advisor to help grow our booming service department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.What We Offer:Weekends OffHigh volume, highly productive shopClean and professional work environment401(K)PTOBCBS for employees and eligible family members (PPO or HMO)DentalVisionCollaborative, family environmentPromote from within the cultureResponsibilities:Greets customers promptlyObtains customer and vehicle informationClearly reports all vehicle symptoms as described by the customerDetermines and recommends needed maintenance based on mileage and vehicle historyPrepares complete and accurate estimates for labor and partsEstablishes follow-up timeMonitors the progress of each vehicle throughout the day, updating customers frequentlyVerifies that final the invoice reconciles with work performed on the repair orderExplains all completed work and charges to customersQualifications:Dependable and punctualAbility to work hard with limited supervisionMust be able to manage in a fast-paced work environmentKnowledge of automobilesPositive attitudeHigh volume mentalityMust be able to pass pre-employment screens (Background & Drug Screen)