Healthcare Sales Account Manager

Healthcare Sales Account Manager

For 80 years, CEC has built its success on strong relationships, trusted expertise, and a commitment to doing right by our customers and each other. Our Account Managers carry that legacy forward by owning and growing a portfolio of enterprise accounts, delivering measurable business outcomes through consultative selling, confident execution, and lasting relationships built on trust-with customers and teammates alike. This role requires strategic thinking, disciplined follow-through, and strong cross-functional collaboration to expand our full suite of solutions, including projects and managed services.

Account Ownership & Growth

Own a portfolio of enterprise focus accounts with clear accountability for revenue growth and account health

Identify and close opportunities across CEC's full solution set-projects and managed services

Expand relationships to drive a balanced revenue mix across all service lines

Consultative Sales Approach

Understand each customer's business, priorities, and challenges

Align CEC solutions to real business needs and deliver measurable value

Earn trusted-advisor status through insight, preparation, and follow-through

Lead with Confidence and Initiative

Proactively engage new stakeholders and pursue growth opportunities within accounts

Tackle competitive situations with confidence and persistence

Maintain momentum and follow through on every commitment

Build Lasting Relationships

Develop strong, multi-level relationships within customer organizations

Conduct regular Customer Business Reviews (CBRs) to review performance, reinforce value, and align on future plans

Champion the Customer Net Promoter Score (cNPS) program -supporting survey participation, owning the results, addressing detractor feedback, and driving continuous improvement in customer satisfaction

Foster productive internal relationships to ensure successful customer outcomes

Account Planning & Execution

Build and maintain clear, actionable account plans for each focus account

Review strategies regularly with sales leadership and adjust as needed

Maintain a healthy pipeline aligned to account goals

Sales Process & CRM Discipline

Use Salesforce as the system of record for all account and opportunity activity

Keep data accurate, current, and complete to support forecasting and visibility

Follow established sales processes for consistency and accountability

Collaboration Across CEC

Partner with pre-sales, delivery, and leadership teams to develop solutions and close business

Align customer expectations with delivery outcomes

Communicate openly and consistently across all internal stakeholders

Qualifications

Required

5+ years managing and growing large, complex B2B or enterprise accounts

Proven consultative selling skills with a track record of building long-term client relationships

Confidence engaging stakeholders at all levels, including executive leadership

Strong organizational skills and sales process discipline

Experience with Salesforce or similar CRM platforms

Preferred

Experience supporting healthcare organizations, hospitals, clinics, or health systems is highly preferred.

Background working in a values-driven, relationship-focused organization

How Success Is Measured

Revenue growth within assigned accounts

Solution expansion across projects and managed services

Pipeline strength and forecast accuracy

Customer retention, relationship depth, and cNPS scores

Consistent, accurate use of Salesforce

What Success Looks Like at CEC

You own your accounts and follow through on every commitment

You build trust-with customers and teammates-through consistency and integrity

You approach your work with confidence, curiosity, and a willingness to lean in

You champion the voice of the customer and act on their feedback

You bring a clear plan, stay organized, and keep a strong pipeline

You think long-term-about customers, teammates, and the business

You contribute to a team culture where people support each other and win together

Communications Engineering Company is an Equal Opportunity/Affirmative Action Employer. We are committed to achieving and maintaining a diverse workforce. Qualified females, minorities, veterans and disabled individuals are encouraged to apply.

Communications Engineering Company