ITS Services Support Technician - AV

Starting Wage/Salary $32.06-$34.02/hour plus exceptional benefits. Wage placement is dependent on qualification and pay equity. The IT Services Support Tech – AV works within the ITS Department and is responsible for all manner of technical support of end user workstations, AV for college events, and hardware and software systems on COCC campuses. This position troubleshoots and repairs hardware and software issues, provides end user training, presents solutions to campus technology users, and supports technology deployed in classrooms for instruction. Additionally, this position will be accountable for supporting robust AV systems and provide AV support, including design, technical assistance, operations, training, and diagnostics. Essential Duties and Responsibilities PC Systems Support and Maintenance Set up all new and replacement workstations, laptops, and printers. Ensure functionality and troubleshoot as needed. Troubleshoot system problems such as file corruptions, viruses, memory errors, hard-drive failures, network connectivity, and printing anomalies incorporating other ITS teams as needed. Install and repair printers to work with the Microsoft Print Server environment and with different applications within and Microsoft Active Directory network. Assist users with technical issues using available methods such as remote help tools, on-site visits, phone, and email. Work with customers across college campuses to perform research, testing, evaluation, and implementation of hardware and software solutions. Provide technical support for the operation, maintenance, repair, and installation of AV equipment, multimedia and smart classroom equipment, and related campus AV systems. Provide training on the application and operation of all forms of audio, video, and computer projection needs to the faculty, staff, and students at COCC . In coordination with AV Engineer, conduct AV system design and implementation for new or upgraded AV projects – includes: identifying requirements, specifying equipment and installation, coordinating with vendors and COCC stakeholders, and managing projects to completion. Work with AV Engineer to design and install technology to support remote learning classrooms and remote work conference rooms. Work with EUS team to perform maintenance on and repair streaming classroom problems. Maintain stock of replacement equipment for streaming technology. Work closely with E-learning to provide training on streaming technology so they are able to properly train faculty. Assist them with the creation of their training documentation and materials when requested. Maintain current certification(s) for streaming technology. Coordinate and manage campus events that require AV technologies. IT Helpdesk Work from and manage helpdesk queues to ensure prompt and balanced support while maintaining detailed documentation and reporting of work performed. Contribute to the IT helpdesk knowledge base to build a document repository of technical solutions. Help build technical support systems, documentation, and standard operating procedures for consistent service delivery. Department Specific Knowledge, Skills, and Abilities Individuals must possess the listed knowledge, skills, and abilities and be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The incumbent is expected to follow College work rules and policies. Mastery of a wide variety of IT technical skills and knowledge including, but not limited to those related to the A+ Certification, Windows operating systems, audio visual and control systems, printer technologies, a variety of hardware systems, and software deployment. Ability to achieve technical certifications for current technologies and integrate technical knowledge and learning as appropriate to achieve high levels of customer satisfaction. Must be an excellent problem-solver who can meet challenges for which the solution requires combining personal experience with reasoning abilities. Must be able to work collaboratively in a team environment. Demonstrated skills in communication both oral and written. Must be able to observe and balance priorities in times of emergencies and under users’ pressing demands. Must be able to demonstrate ability in quickly resolving network connectivity, hardware, and software problems in various levels of complexity. Must have knowledge of fonts, printer drivers, how systems use memory, network drivers, servers, and network components. Must be able to meet COCC’s eligibility requirements for driving campus vehicles. Having understanding, empathy, and appreciation for the user’s computer environment is imperative. Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience. Ability to behave professionally with a customer-centric approach. Able to learn from critical feedback from customers and supervisors. Ergonomic Requirements Working hours may be flexible from week to week based on the scheduling of AV events and activities. Work schedule is at the discretion and approval of your supervisor. Work may involve recurring late or early hours or weekend work. While performing the duties of this position, the employee is required to function effectively indoors in an office environment engaged in work of primarily a sedentary nature with the ability to sit or stand at workstation for extended periods. The employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls, reach with hands and arms and requires near visual acuity to write, read written materials and computer screens, and sufficient hearing and speech ability for ordinary telephonic conversations. Occasional lifting over ten pounds for 15 percent of the time. Computer screen is used more than 50 percent of the time. Must be able to kneel, stoop, crawl, and crouch and climb ladders. All individuals are required to be able to perform the essential functions with or without reasonable accommodation. Education Associates Degree or related degree in Computer Information systems, Audio Visual Technology or Electronic Engineering Technology with an emphasis on computer or AV systems. Experience Three years’ experience troubleshooting networked computers, AV systems, or hardware and software applications/systems that included significant contact with users. One year experience in computer or AV technologies and systems. Required Licenses/Certifications Certifications earned in these areas: A+, Network +, Microsoft Desktop/Windows Support, or the ability to earn those certifications within 12 months of hire date. Valid Oregon Driver’s License, or the ability to obtain within 30-days from date of employment. Equivalency Statement The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process. Preferred Qualifications Bachelor’s Degree in Computer Information Systems, Desktop Support, Networking or System Administration. Experience with Crestron programming. Certified Technology Specialist ( CTS ), Bi-Amp or other AV-related certification. EEO Statement The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at View phone number on click.appcast.io or the Vice President for Student Affairs at View phone number on click.appcast.io. This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3. In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting. Supplemental Questions Required fields are indicated with an asterisk (*). * What is your highest level of education? No High School Diploma or GED High School Diploma or GED Professional Certification or License (not a degree) Associates Degree Bachelors Degree in Progress Bachelors Degree Masters Degree In Progress Masters Degree Ph.D. in Progress Ph.D. J.D. M.D. Other Doctorate Level Degree

• Please explain how you meet the minimum requirement having three years’ experience troubleshooting networked computers, AV systems, or hardware and software applications/systems that included significant contact with users. (Open Ended Question)
• Please explain how you meet the minimum requirement of one year experience in computer or AV technologies and systems. (Open Ended Question)

In support of COCC’s commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write) (Open Ended Question) * The College is NOT able to support Visa applications for this position. Applicants must already be eligible to work and have the ability to arrive in the United States without the College’s support to be considered for this position. Are you, or will you be eligible to work and have the ability to arrive in the United States without the College’s support by the start date of this position? Yes No * The College recognizes the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your feel your education/experience should be considered equivalent. I meet all minimum requirements (education and experience) listed for this position. I do not meet the minimum education degree requirement(s). For example, the position requires a Bachelor's degree, I have an Associate's degree. My degree is not in the required stated area(s). For example, the position requires a Bachelor's degree in Accounting, I have a Bachelor's degree in another area. I have less than the minimum years' experience in the area(s) required.

• As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A. (Open Ended Question)
• COCC employees must work and reside in the state of Oregon at the time their work is being performed. Are you, or will you be residing in the state of Oregon by the start date of this position?

Yes No * Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload your DD214 and 215 (215 if applicable) or certification that you expect to be honorably discharged from the military within 120 days of certifying veteran status as supporting documentation. You will have the opportunity to upload the document(s) in the next step of this application process. Yes, I am a veteran No, I am not a veteran If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position. (Open Ended Question) * Background checks are required for all employees of COCC. Should an offer of employment be made to you and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you into a position. Results are evaluated on a case‑by‑case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC’s criminal history check policy can be found online in the General Procedures Manual, Section HR-2-1. Please indicate here if you will provide consent to the criminal history check when requested by the College Yes, I will provide my consent when requested No, I will not provide my consent when requested Required Documents Resume/Vitae Cover Letter College Transcript 1 (unofficial) Optional Documents US Military DD 214 License or Certification Certification Document Human Resources Newberry Hall Bend, OR 97703 View phone number on click.appcast.io View email address on click.appcast.io #J-18808-Ljbffr CENTRAL OREGON COMMUNITY CLG