Senior Product Owner

Senior Product Owner

Berkshire Hathaway Specialty Insurance (BHSI) is seeking a Senior Product Owner to join the Berxi team in Boston. In this role, you'll be responsible for defining and delivering product capabilities that align with business objectives and customer needs. This role serves as the primary liaison between business stakeholders and Agile development teams, ensuring that product investments deliver measurable value and support strategic goals. You'll support the migration of insurance policy administration systems and microservice refactoring as part of a large-scale digital platform transformation initiative.

You'll be responsible for gathering and documenting business and system requirements, analyzing current and future-state processes, supporting data conversion activities, and ensuring that policy administration capabilities align with business objectives and regulatory requirements.

The ideal candidate possesses deep Property & Casualty (P&C) insurance domain knowledge, coupled with a strong technical foundation and an understanding of backend systems, APIs, integrations, and microservices architectures. You can effectively bridge business and technology teams, translate complex technical concepts into product requirements, and make informed prioritization decisions that balance customer value, business outcomes, and technical feasibility.

If you thrive in a fast-paced, collaborative environment, demonstrate initiative, have a passion for data and business processes, take ownership of tasks, and maintain impeccable attention to detail, you'll likely be a great fit for the Berxi team at BHSI.

Duties & Responsibilities

Digital Platform & Microservices Modernization

• Partner with architecture, UX, Data, business, and engineering teams to modernize digital platforms and customer-facing capabilities.
• Support the evolution of API-first and microservices-based architectures that improve scalability, maintainability, and speed to market.
• Develop a strong understanding of backend systems, integration patterns, APIs, event-driven architectures, and cloud-native technologies.
• Prioritize digital capabilities that enhance customer, agent, and employee experiences while maintaining alignment with enterprise architecture standards.
• Evaluate the business impact of UX and digital design decisions across the broader policy administration and insurance ecosystem.

Business and System Analysis

• Analyze existing policy administration processes, workflows, integrations, and data structures.
• Identify gaps between legacy and target policy administration platforms and recommend practical solutions.
• Evaluate the impacts of system changes on upstream and downstream applications.
• Assist in defining migration strategies, business rules, and conversion requirements.
• Document system interfaces and integration requirements.
• Collaborate with architecture and development teams to define API, batch, event-driven, and microservices-based integration requirements.
• Develop and review test scenarios and acceptance criteria.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), and conversion testing.

Stakeholder Management

• Build trusted relationships with executive leadership, business partners, technology teams, vendors, and delivery partners.
• Effectively manage stakeholder expectations through clear communication, prioritization, and transparent decision-making.
• Facilitate discussions to resolve competing priorities and achieve alignment across multiple stakeholder groups.
• Present product strategies, roadmap updates, risks, and recommendations to senior leadership.

Agile Product Ownership

• Support the product manager to define the product vision and roadmap.
• Analyze customer feedback, regulatory requirements, and performance metrics to inform product decisions.
• Own and maintain product backlogs, ensuring priorities align with business value and strategic objectives.
• Translate business requirements into epics, features, and user stories
• Partner with Agile teams to support sprint planning, backlog refinement, testing, and release activities.
• Define success metrics and monitor outcomes to ensure delivered solutions achieve intended business results.
• Participate in sprint demos and sign-off feature acceptance.
• Drive continuous improvement across product management and delivery processes.

Qualifications, Skills and Experience

• Bachelor's degree in Business, Information Technology, Computer Science, Insurance, or related field.
• 15+ years of Product Owner, Product Manager, Business Analyst, or related experience.
• 5+ years of Property & Casualty insurance industry experience.
• Proficiency with Atlassian product suite (Jira, Confluence)
• Demonstrated experience leading or supporting a policy administration system implementation, migration, or modernization initiative.
• Strong understanding of insurance policy lifecycle, underwriting, rating, quoting, policy issuance, endorsements, renewals, and servicing processes.
• Experience managing large-scale cross-functional initiatives involving business and technology teams.
• Strong understanding of backend systems, APIs, integrations, middleware, event-driven integrations, and microservices architecture
• Ability to engage in technical discussions with engineers, architects, and platform teams; Ability to translate complex business needs into clear technical requirements.
• Ability to manage multiple priorities in a fast-paced transformation environment.
• Detail-oriented with a focus on quality, traceability, and regulatory compliance.
• Proven ability to manage stakeholder expectations and influence decision-making at multiple organizational levels.
• Experience working within Agile/Scrum environments.
• Excellent communication, facilitation, and presentation skills.

BHSI Offers

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
• Benefits that support your life and well-being, which include:

• Comprehensive Health, Dental and Vision benefits
• Disability Insurance (both short-term and long-term)
• Life Insurance (for you and your family)
• Accidental Death & Dismemberment Insurance (for you and your family)
• Flexible Spending Accounts
• Health Reimbursement Account
• Employee Assistance Program
• Retirement Savings 401(k) Plan with Company Match
• Generous holiday and Paid Time Off
• Tuition Reimbursement
• Paid Parental Leave

The base salary range for this position in Boston, MA is $120,000 to $180,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.