Associate Patient Support Program Safety & PV Oversight Director

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The job details are as follows:

Who We Are

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter's pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).

The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.

Who You Are

The Associate Patient Support Program Safety & PV Oversight Director plays a key role in management and oversight of safety data exchanged by UTC Patient Support Programs across all products and devices, encompassing all life-cycles. This position provides strategic direction to the team and vendors with respect to changes in business practices for efficiency, quality, and compliance impacts. Overall, this role is critical in ensuring that operational aspects of the safety data collected and exchanged between PSPs and UT GPS are managed with rigorous global standards in proper documentation, evaluation processes, and decisions to support the overall global safety surveillance program and proper management of benefit/risk of UTC products.

• Function as a horizontal enterprise leader supporting safety governance architecture, inspection readiness posture, and sustained regulatory compliance across the PSP landscape by influencing strategy to address internal and external business and regulatory issues; serving and being recognized as an expert within organization, both inside and outside UT GPS; anticipating potential internal and/or external business challenges or regulatory issues and recommend solutions; developing the tools and knowledge requirements necessary for the UT Cares program as it relates to pharmacovigilance; and making decisions and/or recommendations regarding significant matters related to safety related organizational practices, policies, programs, and safety compliance

• Operational Oversight, Quality Assurance, and Strategic Planning: Contribute to the design, development and execution of functional level strategy; define, oversee and maintain day-to-day quality and compliance standards for UT Cares staff related to adverse effect reporting; maintain unified data exchange procedures and monitor systems to ensure all PM adverse effects are collected, documented and exchanged per UT SOPs and industry standards for the UT Cares/GPS interface; initiate, plan, coordinate, and implement project plans to enhance process efficiencies and support business goals and objectives

• Regulatory Compliance and Guidance: Provide strategic guidance to ensure compliance with global regulations and guidelines for safety data collection; remain current on global regulations, guidelines and industry best practices for end-to-end case management, ensuring compliance with global regulations

• Stakeholder Management: Act as the main point of contact for day-to-day questions or issue escalation regarding adverse effect reporting for internal stakeholders/PSPs (i.e. patient navigators, Access and Affordability, PRSO Mgmt, etc.); participate in and/or lead strategic discussions with UT Cares Mgmt/PSPs on KPI oversight, compliance oversight, and future plans to ensure process and regulatory compliance related to GVP activities

• Training and Development: Develop, facilitate, and provide training and training materials for AE, PC, and/or SRS collection and reporting of adverse effects, in accordance with SOPs, global regulations, guidelines, and conventions

• Reconciliation and Compliance Oversight: Oversee and resolve the PSP reconciliation process, ensuring all discrepancies are addressed and compliance is maintained

• Inspection and Audit Management: Act as the point of contact for inspections and audits related to data exchange and GVP management processes related to PSPs; conduct root cause analysis of inspection or audit findings and ensure appropriate CAPA is in place to address the findings; review and approve deviations/CAPAs for any related activity as necessary

• Perform other duties as assigned

Minimum Requirements

• Bachelor's Degree in health care or life sciences

• 12+ years of experience in pharmacovigilance in end-to-end case processing of ICSRs with a Bachelor's Degree, or

• 10+ years of experience in pharmacovigilance in end-to-end case processing of ICSRs with a Master's Degree, or

• 7+ years of experience in pharmacovigilance in end-to-end case processing of ICSRs with a PharmD or international equivalent

• 5+ years of experience in management and oversight of a call center

• Strong working knowledge of Microsoft Office Suite, spreadsheets, and e-mail

• Experience with safety databases (Argus)

• Strong knowledge of GvP regulation and QMS documentation requirements

• Ability to think out of the box and present independent, reasoned solutions to identified safety issues

• Ability to influence stakeholders, drive consensus of opinion, and meet critical regulatory & safety objectives

• Experience working in a team environment, including supporting other team members when necessary; promote collegiality and teamwork among peers

• ICSR processing/PV call center management experience

Preferred Qualifications

• Bachelor's Degree in nursing (BSN)

• Master's Degree in health care or life sciences

• Doctor of Pharmacy (PharmD)

• 3+ years of product development and/or postmarketing drug experience

• 2+ years of previous functional lead/people management experience

• RN - Registered Nurse - State Licensure and/or Compact State Licensure

Job Location

This is a fully onsite role, and will be located at our Morrisville, NC office.

At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders. We are bold and unconventional. We have fun, we do good.

Eligible employees may participate in the Company's comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit

United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.

We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success.

We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work.