Technical Program Manager

Toshiba Global Commerce Solutions is seeking a Technical Program Manager. The Technical Program Manager owns the end-to-end delivery of complex, client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities, and technical delivery. The TPgM ensures every release is delivered on time, with quality, and measurable value, using industry-standard delivery metrics to manage performance, risk, and predictability. When projects falter, the TPgM moves fast-stabilizing red and yellow programs, restoring confidence, and driving outcomes. Up to 30% travel required.


Qualifications

• BS in Computer Science, Computer Engineering, or related field or Equivalent
• 12+ years of program/project management, with 8+ years leading client-facing software delivery.
• Proven background in retail tech, POS, SaaS, or large enterprise software.
• Hands-on experience as part of a software delivery team (development, testing, or equivalent technical role).
• Experience applying and improving DORA metrics and DevOps practices.
• Demonstrated success stabilizing at-risk (red/yellow) projects.
• Proficiency in Jira, Confluence, MS Project, or equivalent tools.
• Exceptional leadership, communication, and problem-solving skills.
• PMP Certification or equivalent
• Agile / SAFe Certification or equivalents
• ITIL / ITSM / ITAM a plus

Responsibilities

Program Delivery & Execution

• Lead and own execution for multi-track client programs-scope, schedule, budget, and quality.
• Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance.
• Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.

Cross-Functional Leadership

• Align engineering, QA, product, and client delivery to a single, transparent plan.
• Drive proactive communication-no surprises for clients or executives.
• Partner with delivery and program leaders to enforce accountability and predictability across all programs.

Technical Oversight & Quality

• Guard quality through readiness reviews, test validation, and SDLC discipline.
• Lead root cause and postmortem reviews to harden future releases.
• Leverage data to drive measurable gains in speed, stability, and reliability.

Client Engagement

• Act as the single point of delivery accountability for assigned clients.
• Communicate progress, risks, and recovery actions with clarity and confidence.
• Build trusted partnerships through consistency, ownership, and transparent delivery.

Continuous Improvement

• Use metrics, retrospectives, and trend data to evolve delivery playbooks.
• Coach TPMs and project teams in risk anticipation, escalation, and resolution.
• Foster a culture of urgency, ownership, and data-informed decisions.

Success Measures

• Programs delivered on time, within scope, and within budget.
• Red/yellow programs recovered within two weeks.
• Continuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR.
• Strong client satisfaction and repeat engagement.
• Playbooks and recovery models reused across delivery teams.

About the Company:


Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.


The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.


**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: **


Group health coverage (medical, dental, & vision)


Employee Assistance Programs


Company provided life insurance


Employee discounts


Generous paid holiday schedule, paid vacation & sick/personal days


EEO:


Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email View email address on click.appcast.io to request an accommodation


DIVERSITY, EQUITY & INCLUSION:


We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)