Senior Client Relations Manager
$138.82k - $163.32kCollectors Universe Inc.
- # Senior Client Relations ManagerApplylocations: New Castle, DE: US Remote - Delaware: US Remote - Wilmington-Middletown DE: US NJ - Jersey City: US Remote - Jersey City NJtime type: Full timeposted on: Posted Todayjob requisition id: JR105816Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We are looking for an experienced and relationship-driven ***Senior Client Relations Manager***to join our PSA Vault team. As the Senior Client Relations Manager, you will own the vault's relationship with its most valuable customers — the collectors and dealers whose collections carry significant financial and personal importance.You'll be the person these clients call directly, the one who knows the full status of their items at any given moment, and the one who makes sure their experience with the vault feels as premium as the collections they trust us with. Just as importantly, you'll build our VIP program largely from the ground up — designing how we identify, serve, and grow our highest-value relationships, and making sure that program works seamlessly alongside the workflows our core Customer Care team already runs day to day.You’ll report to the *General Manager, PSA Vault*and ***work at our New Castle, DE*** ***office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite*****What You’ll Do:*** Own the relationship for the vault's VIP and whale-tier customers, serving as their primary point of contact and the internal source of truth on the status of their items* Design and launch a formal VIP program — defining who qualifies, what the experience looks like at each stage, and how it's measured* Partner closely with the Customer Care team to fit VIP service into existing support workflows rather than building a disconnected parallel process* Assess and respond to non-standard, high-value requests — unusual consignment terms, pricing questions on rare items, and lending-related deposits — where a generic answer won't do* Coordinate directly with Vault Ops and Client Logistics on high-value shipment handling, including white-glove shipping, security pickups, and insurance coordination for valuable transit* Build outbound growth channels for the vault — leveraging social media, collecting communities, and existing relationships to bring new and recurring high-value collectors to the platform* Document recurring VIP procedures and partner with our Process & Standards team to bring them under the same audit standards as our core operations, so exceptional service never comes at the cost of accountability* Escalate incidents with legal, compliance, or reputational exposure promptly and partner cross-functionally to resolve them**Who You Are:*** Experience managing high-value, high-touch client relationships — in collectibles, luxury goods, financial services, or a comparable field where trust and discretion matter as much as responsiveness* Comfort building a program from scratch rather than inheriting an existing playbook* Strong judgment on when to move fast for a client and when to loop in the right partner* A genuine cross-functional collaborator — this role only works well if Customer Care sees it as a partner, not a workaround* Familiarity with the trading card or broader collectibles market is a plus* Prior experience with valuation, high-end logistics, or lending-related transactions is a plus* Strong understanding of Google Sheets, Docs, and similar tools* Excellent written and verbal communication skills**Salary Range:***The salary range for this position is $138,824 - $163,322. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.***Reasons To Join Us:*** Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision* Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits* 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals* Vacation: All salaried employees are eligible for flexible time-off* Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays* Employee Discounts: Employees receive discounts on select grading services for approved submissions* Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs* Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities **Candidates must be authorized to work in the United States.**#LI-Remote #BI-Hybrid #BI-Remote Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to View email address on click.appcast.io. *We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.* *If you require an accommodation to apply or interview with us due to a disability or special need, please email View email address on click.appcast.io* *U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our**Privacy Notice for U.S. Applicants**.*
- J-18808-Ljbffr Collectors Universe Inc.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior Client Relations Manager in New Castle, DE vacancy
- Alexion Pharmaceuticals, Inc. seeks a Patient Education Manager (PEM) to lead regional patient engagement, education programs, and REMS-related activities across infusion sites. You will partner with advocacy groups and field teams to deliver disease-state education and...Senior
- JTC is seeking a Trust Officer, Assistant Manager - Private Client to lead complex fiduciary accounts for US domestic and international clients. You will administer trusts, ensure compliance, and support a team within a fast-paced environment. This role requires a finance...Senior
$18 per hour
...Five Below Store Manager At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes...SuggestedHourly payLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- AMS Fulfillment in Bear, DE is seeking a Director of Client Services to lead the client support organization and drive customer satisfaction... ...improvement, and a hands-on approach to coaching staff and managing escalations. The position is full-time, day shift, with on-site...SuggestedFull timeShift workDay shift
- Terrain Café, part of URBN, is seeking an Associate Floor Manager in Castle Valley, PA to lead hourly teams and uphold our hospitality standards. You will ensure a best-in-class guest experience and work with the General Manager and AGM to meet operational targets for labor...SuggestedHourly payShift work
$100k - $120k
...Accounting Team for a driven individual to join their team as a Senior Accountant. This person will act as an accounting business partner... ...with company guidelines and requirements.What you will do:• Manage and perform various general ledger accounting processes for corporate...Senior- ...Senior Librarian Join a library team supporting access to information, technology, and instructional materials for blind and visually impaired students across Delaware. This role applies professional library practices, researches and shares information, supports technology...Senior
Delaware State Jobs
New Castle, DE1 day ago - Sallie Mae Bank in Delaware is seeking a skilled professional for vendor management to enhance relationships with vendors and optimize contracts. In this role, you will identify suitable vendors and collaborate with internal teams to ensure compliance and operational needs...Senior
- Newport Hospitality Group in Delaware is seeking a Housekeeping Inspector to ensure guest rooms and public areas meet cleanliness standards. The role combines supervisory duties with hands-on tasks and requires a detail-oriented, communicative, and physically capable individual...Senior
- A leading home improvement company in Delaware is seeking an experienced Sales Manager to lead their sales team. In this role, you will be responsible for developing sales strategies, mentoring representatives, and fostering customer relationships. Candidates should have...SeniorFull time
- Meadowwood Hospital is seeking a compassionate Social Worker III to provide PRN psychosocial assessments, crisis intervention, and discharge planning for patients in acute behavioral health settings. You will collaborate with the treatment team to develop individualized...SeniorRelief
- Lineage in New Castle, DE is seeking a General Manager to lead our D2C warehouse operation. This hands-on leader will build high-performing... ...and accountability. You will partner with internal teams and clients to deliver results, provide strategic direction, and ensure...Senior
$200k - $235k
...Job TitleAbout the Job Required Skills: Adapt in Client Services, Business Consulting and Global Delivery of IT Solutions with experience... ...to drive solutions contextual to the customer. Sales management through rigor in review of Pipeline and performance against plan...Contract workTEPHRA
Wilmington, DE4 days ago- McDonald's - 374 East Main Street - Responsibilities: Greeting guests and assisting them with their orders in a friendly, professional way; Assembling food and beverage orders accurately and quickly; Keeping service areas clean, stocked, and organized; Working with kitchen...
McDonald's
Newark, DE3 days ago - ...Customer Success Manager (West Coast)Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UTHours... ...protect their global brands online. This position requires extensive client contact, including some face-to-face meetings, and the ability...Contract workRemote work
CSC
Wilmington, DE1 day ago - ...new business initiatives within the storage solutions sector. This role requires advanced understanding of the market and involves managing project bids up to US$50MM while fostering strong customer relationships. Ideal candidates will have over 15 years of experience...Senior
- ...succeed* **Growth opportunities** where you’ll learn valuable skills in **leadership, adaptability, communication, and business management**—skills that can serve you wherever your career takes you* **Educational benefits through Archways to Opportunity**, including:*...Local areaFlexible hours
McDonald's
Wilmington, DE1 day ago - ...Client Services Manager United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a...For contractors
- A regional transportation authority is seeking a Maintenance Senior Journeyman (Electrician) in New Castle, DE. The role entails expert maintenance support in electrical systems and requires seven years of relevant experience. Candidates must possess a journeyperson or...SeniorHourly pay
- A leading tax consultancy firm in New Castle, Delaware, is seeking an experienced Tax Manager. This hybrid role involves providing tax consultation, managing client engagements, and promoting continuous learning among staff. The ideal candidate has over 7 years of experience...Senior
- Incyte Corporation in Wilmington, Delaware seeks a senior statistician to lead statistical activities across Phase I-III trials. You will process clinical data for analyses, write SAPs, and contribute to study reports, ensuring high data quality and regulatory compliance...Senior
- Collectors is looking for a Customer Relations Supervisor based in New Castle, DE. This role involves overseeing the PSA Vault customer relations workstream, managing queue performance, and ensuring effective communication within operations. Ideal candidates have strong...Flexible hours
- Brandywine Urology Consultants seeks a Billing Auditor responsible for comprehensive medical billing coding audits for physicians and APPs. You will support Billing Specialists, Coders, and Patient Accounts Specialists while ensuring accurate charge capture, timely reimbursements...Senior
- Citi in New Castle, Delaware seeks an Applications Development Senior Programmer Analyst to contribute to the design, development, and... ...to security and compliance standards. Responsibilities include managing the development lifecycle, coaching junior staff, and #J-18808...Senior
- The Department of Health and Social Services (DHSS) seeks a professional librarian to support access to information, technology, and instructional materials for blind and visually impaired students across Delaware. The role applies standard library practices, shares information...Senior
- Waters Corporation seeks a Senior Auditor to plan and execute internal audit projects across financial, operational, compliance, and advisory areas, with ~60% focus on ICFR/SOX 404. Hybrid role based in Milford, MA or New Castle, DE or Sparks, MD, with ~20% travel to support...Senior
- Citi is seeking a hands-on technical developer for an Applications Development Java Programmer role in United States, Delaware, New Castle. The successful candidate will require expert-level Java coding skills, hands-on experience in cloud environments, and the ability ...Senior
- The Hertrich Family of Automobile Dealerships seeks a Senior Maintenance Technician to perform comprehensive facilities maintenance across regional sites on the Delmarva Peninsula. The role offers independence, stability, and opportunities for growth and leadership. You...Senior
- FleetPride, the leading after-market distributor for heavy-duty truck and trailer parts in the U.S., is seeking a Mobile Technician III to master preventive maintenance and perform advanced diagnostics and repairs. This role includes training fellow technicians and working...Senior
- AMS Fulfillment in Bear, Delaware, is seeking a senior operations leader to oversee all areas of assigned operations, drive cost efficiency, manage staffing, and ensure productivity and quality through planning and reporting. The role requires heavy involvement in oversight...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Client Relations Manager. Be the first to apply!
Related searches
- senior developer New Castle, DE
- senior manager tax New Castle, DE
- senior manager accenture New Castle, DE
- senior implementation engineer New Castle, DE
- senior New Castle, DE
- senior manager legal New Castle, DE
- senior tableau developer New Castle, DE
- senior software engineer remote New Castle, DE
- senior medical science liaison New Castle, DE
- senior level New Castle, DE