Customer Service Representative

Customer Service Representative

Hot Job

Dallas - Arlington, TX 76011

Description

Mr. Greens Produce is hiring a Customer Service Representative for Dallas, Texas!

Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas, Georgia and Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Mr. Greens is looking for a highly motivated and dedicated Night Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.

Qualifications

Requirements:

• 1-2 years working in a customer focused environment
• High school education or equivalent
• Must have call center experience with high volume calling
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multi-task and perform well in a face paced environment (i.e. talk on the phone while navigating on the computer and taking notes)
• Operate with ownership, be a self-starter, and have a strong attention to detail
• Proficiency with Microsoft Outlook
• Critical thinking skills
• Ability to adapt to change in accordance with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• Bilingual Preferred in English and Spanish
• Effective time management and organizational skills
• Ability to work independently and manage multiple tasks

Physical Demands/ Work Environment

• This position works in an office environment with low to moderate noise levels.
• Individual sits for long periods of time while operating a keyboard and communicating via telephone.
• May involve standing/walking as needed primarily on a level surface throughout the day.
• May include lifting things up to 15 pounds, on occasion.

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Employee assistance program
• Disability insurance
• Paid holidays
• Weekly payroll