Partner Support Specialist I

Job Description

Job Description

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus):  
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of Partner and PEOs and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit or follow us on LinkedIn or Facebook. 

As a Partner Support Specialist, you will: 

• Ensures Partner and PEO Partner and PEO success and satisfaction in a friendly and courteous manner. 
• Answering inbound calls from Partner and PEO Partner and PEOs. 
• Making outbound calls to Partner and PEO Partner and PEOs. 
• Use CRM software to track Partner and PEO cases and tickets until resolution. 
• Maintains Partner and PEO records by updating account information. 
• Maintains product knowledge to improve performance and skill set. Technicians'
• Meets or exceeds established performance requirements. 
• Engages in Partner and PEO success and Partner and PEO advocacy. 
• Assisting fellow team members and other departments. 
• Contributes to team effort by ensuring the highest possible level of Partner and PEO satisfaction. 
• Ability to diffuse escalated Partner and PEO situations through high-level problem solving. 
• Ability to comprehend and diagnose Partner and PEOs’ needs. 
• Eligible for Email Support.
• Ability to work independently and follow directions related to your job with little follow-up by your supervisor.
• Other duties as assigned.

Requirements

• High school Diploma or equivalent.  
• Bachelor’s degree in business, MIS or related field or equivalent experience preferred but not required.  
• Met Technical and Behavioral competencies for Tier 2.
• Basic understanding of Partner Integrations and PEO industry  
• Strong Partner and PEO service and support focus with a desire to consistently deliver high quality service.  
• Strong oral and written communication skills.  
• Ability to work in fast paced environment and multi-task .  
• Excellent judgment skills with ability to evaluate situation and provide immediate solutions.  
• Completed and passed Product and Positional Training.  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• Competitive salary based on experience
• 20 days PTO and 13 days of companywide holidays
• 8 hours to volunteer and impact your community
• Comprehensive benefits (Health/Dental/Vision/401K)
• Employee Choice Benefit