Child Support Officer/ Administrative Assistant

Job Description

Job Description

This is a temporary position at The Office of the Attorney General for a Child Support Officer in San Angelo, Texas.

GREAT OPPORTUNITY TO SEE IF YOU ARE THE RIGHT CANDIDATE TO GO FROM A TEMPORARY ASSIGNMENT TO A CAREER WITH A STATE AGENCY

Must have either a bachelor's degree, 4 years in collections, or 4 years in the legal field to qualify

GENERAL DESCRIPTION

Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support, and /or responding to customer inquiries.

Level of Complexity of State Classification: Routine

Level of Supervision of State Classification: Works under moderate supervision, with limited latitude for initiative and independent judgment.

ESSENTIAL POSITION FUNCTIONS

Takes the appropriate case action to locate absent parents, establish paternity for children born out of wedlock, establish or enforce child/medical support obligation, or initiate case closure:

• Conducts detailed in-office investigations to locate parties, verify employment, and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties (CSO II only)
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Review cases to determine if the cases are eligible for closure

Attends court to assist legal staff, as needed

Research case information on the computer, including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations

Assesses child support cases to determine the appropriate case action

Explains Child Support Program policies, procedures, and regulations to customers

Responds to customer inquiries and complaints

Assesses the validity of complaints against the IV-D program with impartiality

Serves as Notary Public

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with the agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those about ethics and integrity

MINIMUM QUALIFICATIONS

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, investigations, credit collections, customer service, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjuster

Skill in negotiating and interviewing, in using a computer for word processing and data entry/retrieval, in handling multiple tasks, prioritizing, and meeting deadlines.

Skill in effective oral and written communication, in exercising sound judgment, and in effective decision-making.

Ability to receive and respond positively to constructive feedback, to work cooperatively with others in a professional office environment, and to provide excellent customer service.

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS

Education: graduation from an accredited four-year college or university

Experience:

Knowledge: investigative practices and techniques

Other Language: Ability to proficiently read, write, and speak Spanish

Performs routine to moderately complex child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court-ordered child support, and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections.

Our State set aside contracts require us to maintain a ratio of 75%-25%

This means 75% of our employees must have a documented disability or a barrier to employment