Global eCommerce Delivery Manager

Job Description

The Global eCommerce Delivery Manager is responsible for maximizing sales and profitability across both owned delivery and third-party aggregators, defining global best practices, and building scalable frameworks that enable markets to win in the fast-evolving delivery ecosystem. The ideal candidate brings deep experience in aggregator management and eCommerce optimization, combining commercial acumen with a data-driven approach to enhance visibility, conversion, and customer experience.

Here's How You'll Spice Things Up:

Global Strategy & Channel Growth

• Define the global eCommerce delivery strategy across owned and third-party channels, ensuring alignment with overall digital commerce goals.
• Develop scalable commercial frameworks for pricing, promotion, and menu architecture to maximize delivery profitability.
• Partner with markets to identify and prioritize opportunities for delivery growth, testing, and innovation.
• Lead ongoing benchmarking to identify emerging aggregator trends and competitive best practices globally.

Aggregator & Partner Management

• Serve as the global lead for aggregator relationships (e.g., Uber Eats, DoorDash, Deliveroo, Delivery Hero, Grubhub, Zomato), shaping joint business plans and influencing partner roadmaps.
• Define and cascade aggregator best practices for menu optimization, search ranking, promotions, and content strategy.
• Support markets in building effective partnership governance models with aggregator platforms to enhance visibility, conversion, and repeat rate.
• Develop shared commercial scorecards and frameworks for ROI measurement and optimization.

Owned Delivery & DaaS (Delivery-as-a-Service)

• Partner with global product and technology teams to strengthen the owned delivery channel experience, focusing on speed, ease, and value.
• Establish best practices for DaaS operations and marketing, ensuring end-to-end excellence from ordering to fulfillment.
• Collaborate with operations to integrate digital and in-restaurant processes for a seamless customer delivery experience.

Performance & Analytics

• Develop a global measurement framework for delivery performance, covering penetration, order frequency, average check, contribution margin, and ROI.
• Leverage analytics and experimentation to drive channel optimization and continuous improvement.
• Lead quarterly business reviews with markets, synthesizing performance insights and identifying global opportunities.

Market Enablement & Capability Building

• Act as the global delivery capability lead, building market readiness through playbooks, toolkits, and learning programs.
• Champion a test-and-learn mindset across the system, sharing successes and codifying global standards.
• Collaborate with brand and marketing teams to ensure delivery is fully integrated into the global calendar, menu, and campaign planning.

What You Bring to the Table:

• 810 years of experience in digital commerce, channel marketing, or platform management roles within QSR, retail, or aggregator platforms.
• Proven track record in managing or scaling delivery channels, both owned and third-party (aggregators).
• Strong understanding of eCommerce levers: menu architecture, digital merchandising, conversion optimization, and promotional strategy.
• Experience managing global or regional partnerships with aggregators or marketplaces.
• Analytical and data-driven approach, with the ability to translate insights into actionable commercial strategies.
• Strong stakeholder management and influencing skills across global and matrixed organizations.
• Passion for digital innovation, emerging delivery technologies, and omnichannel customer experience.

What's In It for You:

• Competitive salary and benefits package.
• Opportunity to innovate within a global brand and make a significant impact.
• Collaborative, fast-paced work environment with a focus on professional growth and development.

About Us

KFC, a subsidiary of Yum! Brands, Inc. (NYSE: YUM.), is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who believed in doing things "the hard way," because nothing ever got done right by cutting corners. Hard work, hospitality and integrity are still core to our brand today.

While we're grounded in our heritage, we're always looking forward to the future and evolving to make it easier for our customers to enjoy our chicken. Through digital innovation, our goal is to make KFC available everywhere, implementing a frictionless & friendly experience leveraging scalable technology stack and standards and accelerating rollouts via multiple channels. And we're growing a new KFC restaurant opens somewhere in the world every six hours.

As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal and the KFC Harvest program, which to date has donated over 82 million pounds of food to our local communities around the world. Our purpose is feeding people's potential, whether that means helping team members get through school, turn their passion for fried chicken into a career, or being a positive force in our communities. We fight inequality and believe in all people. Everyone has a seat at our table: from millionaires to truck drivers, to our more than 800,000 Team Members, to our customers around the world, KFC treats everyone like family.

Our people are what make us distinctively KFC, and we value every opportunity to celebrate the unique perspectives and backgrounds they bring to our company. To learn more about KFC Global, check out our company page here.

Job Info

• Job Identification 4545
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations Plano, TX, United States (Hybrid)