Billing Specialist

Billing SpecialistWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.About the Role: We're looking for a detail-oriented and customer-focused Billing Specialist to join our Customer Care team. In this role, you'll be the go-to resource for customers with billing questions, account inquiries, and payment support—helping resolve issues quickly while delivering a great customer experience.If you're someone who enjoys problem-solving, working with people, and making an impact, this is a great opportunity to grow within a fast-paced environment.What You'll Do:Deliver a positive, professional customer experience on every interactionHandle inbound calls, emails, and chats related to billing and account inquiriesResolve billing discrepancies quickly and accuratelyProcess payments and assist with collections in a respectful, customer-friendly mannerMaintain accurate account documentation and follow established processesMeet performance expectations including attendance and quality standards (85%+ QA score)Collaborate with team members and support cross-functional needs as requiredWhat We're Looking For:Strong customer service mindset with excellent communication skillsAbility to stay organized and manage multiple tasks efficientlyComfortable working in a fast-paced, team-oriented environmentHigh attention to detail and problem-solving abilitySelf-motivated with the ability to work independentlyAdaptable and open to changeQualifications:Previous experience in billing, collections, accounting, or a related field preferredProficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)Experience in a call center or high-volume customer environment is a plusWork Environment:Office-based role with moderate noise levelsHigh interaction with customers and internal teamsBenefits401(k) with company matchHealth, dental, and vision insuranceLife insurancePaid time offEmployee discountsWhy Join Nextlink? At Nextlink, we value professionalism, accountability, and teamwork. We're committed to creating an environment where employees can grow, contribute, and make a real impact on the customer experience.Equal Opportunity Employer Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.Drug-Free Workplace Nextlink is committed to maintaining a safe, healthy, and drug-free workplace for all employees.