Quality Control Technician

Quality Control TechnicianThe Quality Control Technician plays a key role in investigating and resolving customer complaints related to blood glucose meters, strips, and sensors. This entry-level position focuses on unpacking and processing returned products, performing routine physical, chemical, and functional testing, and documenting all findings in a formal complaint handling system. The role requires careful use of laboratory and troubleshooting equipment, adherence to ISO and FDA quality system requirements, and strong documentation and communication skills to support timely and accurate complaint investigations and closures.ResponsibilitiesUnpack boxes safely and sort returned products according to product lines.Investigate returned blood glucose meters, strips, and sensors to determine the cause of customer complaints.Document all complaint investigations accurately in the Complaint Handling System.Use troubleshooting equipment such as multimeters, oscilloscopes, test fixtures, microscopes, and other lab instruments to complete investigations.Perform routine physical, chemical, or functional testing on products returned from the field due to customer complaints.Summarize and record all test data and maintain complete, accurate documentation of all laboratory work.Perform routine maintenance on individual quality records and ensure all equipment used for testing remains within calibration and validity periods.Process customer returns in a timely manner in accordance with ISO and FDA Quality System requirements.Support organizational goals for timeliness of complaint investigations and closures.Follow written work instructions and standard operating procedures (SOPs) consistently and precisely.Enter investigation results and test data into computer systems and databases with a high level of accuracy.Maintain focus and attention to detail while performing repetitive and routine investigations.Collaborate effectively in a team environment to resolve issues and improve processes.Communicate clearly in writing and verbally regarding investigation findings and status.Essential SkillsExperience in the medical device or biotechnology industry with a technical background is preferred.Knowledge of GMP practices and quality control principles in a regulated environment.Ability to follow written work instructions and standard operating procedures (SOPs) accurately.Strong documentation skills, including meticulous recording of test data and investigation details.Good computer skills, including proficiency in data entry and working with electronic systems for recording investigation results.Ability to maintain concentration and accuracy while performing repetitive and routine investigative tasks.Good written and oral communication skills to convey findings and collaborate with team members.Background or experience in inspection and quality-related work.Comfort using laboratory and troubleshooting equipment such as multimeters, oscilloscopes, test fixtures, microscopes, and similar tools.Additional Skills & QualificationsExperience in the medical device or biotech industry is preferred.Ability to work effectively in a team setting.Associate degree (two-year) in Biomedical Science or other scientific discipline may be considered.Recent college graduates with a bachelors degree in a relevant scientific or technical field are an ideal fit for this entry-level role.Familiarity with ISO and FDA Quality System requirements is beneficial.Strong attention to detail and commitment to maintaining high quality standards.Work EnvironmentThis is a fully on-site role at a facility in Richmond, CA, working five days per week. The position is based in a controlled manufacturing or sterilization environment, where adherence to quality and safety procedures is essential. The work may involve standing for extended periods and lifting materials or boxes weighing approximately 2540 pounds. The setting includes use of laboratory and electronic test equipment, and employees are expected to follow all facility guidelines and protocols while performing their duties.Job Type & LocationThis is a Contract to Hire position based out of Richmond, CA.Pay and BenefitsThe pay range for this position is $27.00 - $33.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Richmond,CA.Application DeadlineThis position is anticipated to close on Oct 22, 2026.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.