Case Manager (Multilingual)

Lutheran Community Services NW (LCSNW) is a non‑profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho. All team members contribute to our mission of partnering with individuals, families and communities for health, justice and hope. Benefits 37.5 hour work week to ensure work/life balance Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy Employer‑paid short‑ and long‑term disability insurance Life insurance coverage at no cost to you Up to 2 weeks of vacation in your first year (based on hours worked) Up to 2 weeks of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status Responsibilities This position supports LCSNW’s mission by providing culturally and linguistically appropriate case management to asylum seekers, asylees, and humanitarian parolees across the Greater Puget Sound area. The Case Manager helps clients build stability through housing, healthcare access, and community integration. Conduct home visits, attend medical appointments, and accompany clients as appropriate to other community provider appointments. Ensure appropriate documentation and gather outcome data under the direction of the Program Manager. Provide workshops to eligible individuals on how to navigate the medical system. Conduct self‑sufficiency workshops for medically complex individuals. Collect, track, and report program outcomes and health indicators in accordance with program, CHW, and funder requirements while maintaining accurate and timely documentation. Participate in outreach and community engagement activities to increase awareness of health services, preventative care, and available resources among refugee, immigrant, and underserved communities. Reduce cultural and socioeconomic barriers by advocating effectively for client needs and equitable access to resources. Uphold confidentiality, HIPAA standards, and agency policies in all aspects of service delivery. Qualifications 2 years of related experience (lived experience that enhances relatability to clients being served) Bachelor’s in a related field; substantial relevant experience will be considered in place of a degree. Credentials may be required depending on individual program or location requirements. Fluency in English and Dari/Pashto, both spoken and written. Intermediate mastery of business applications and productivity suites. Demonstrates resilience, awareness and self‑regulation in navigating challenges, conflict and obstacles/barriers. Thrives in a diverse and multicultural environment; works with cross‑functional teams to develop and implement strategies to enhance end‑user experiences throughout the service lifecycle. Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations. Successfully completes tasks in a moderately noisy environment. Interacts with others and performs tasks in person and through the use of technology, with moderate periods of stationary activity and moderate periods of increased physical activity, including but not limited to common physical activities for the job. Moves equipment/materials weighing up to 25 pounds; may be responsible for moving/carrying children weighing up to 25 pounds in emergency situations. Travels between worksites occasionally. Works in a variety of settings, including office locations, partner agency and community‑based settings, client home/community settings, outdoor settings in varying weather conditions, and faith‑based settings such as churches. Meets LCSNW criminal background clearance requirements and other job‑relevant clearances as required by the State or program. #J-18808-Ljbffr Lutheran Community Services Northwest