Clubhouse Manager

Clubhouse Manager

Join the amazing Food and Beverage team at one of the largest, most beautiful, and top private country clubs in North America, Desert Mountain Club, as a Clubhouse Manager!

Desert Mountain Club features seven signature golf courses (six of which are Jack Nicklaus & a par 54 championship course), seven distinctive clubhouses – each with its own unique restaurant, plus banquets, state-of-the-art fitness center, swim and tennis facility, and spa.

The all-new Renegade Clubhouse boasts a fresh, contemporary update while staying true to its design roots. This country club casual setting brings the outdoor tableside, giving way to expansive views of the Renegade complex and the perfect spot to enjoy a sunset only the Sonoran Desert can provide. Renegade Hideout offers a wonderful Comfort Food menu for Breakfast, Lunch, and Dinner.

In this role, you will oversee all facets of the restaurant operation while ensuring a positive, energized culture for our team members to thrive and a high-performing culture where all food service becomes a memorable experience for our membership.

The ideal candidate will have a minimum of 3 years of restaurant management experience, as well as experience providing personalized, above-and-beyond service. Prior Country Club and high-end/luxury resort or club experiences are highly preferred. Previous banquet experience is a plus. Must have a valid driver's license and a clean driving record.

BENEFITS

Join a top 8, 5-Star Platinum Club of America and be a part of an exciting, challenging, and rewarding experience PLUS enjoy excellent benefits:

• Competitive pay
• Medical, dental, and vision coverage
• FREE onsite medical clinic to all employees & their dependents
• FREE employee meals during shifts
• FREE golf and tennis
• Paid Time Off
• Matching 401K
• Tuition reimbursement
• Retail discounts
• Pet insurance
• Employee uniforms provided

We believe our teammates are our greatest asset and are committed to fostering a culture of care, respect, and positivity with a sincere focus on the safety, health, and professional growth of every teammate. If you're looking to join an incredible team, then Desert Mountain is the place for you!

JOB DETAILS

Responsibilities:

• Develop and embrace a positive, professional, and energized culture for our teammates that is focused on creating special and memorable experiences for members and guests.
• Prepare and implement training programs for incoming employees, daily coaching, and develop follow-up training to create raving fan experiences for our members and guests.
• Directly responsible for membership satisfaction. Maintain contact with and place a high priority on visibility, positive member engagement, and name recognition.
• Interview, hire, train, coach, and develop staff.
• Produce annual sales and expense budgets for the restaurant.
• Manage labor and expenses to achieve budgetary standards.
• Devise and implement policies and procedures for the Clubhouse.
• Work closely with Talent & Culture to assure proper completion of performance reviews and improvement plans.
• Regularly greet members and guests by name and ensure consistent and exceptional service.
• Handle member and guest complaints and inform the Director of Club Operations about corrective actions taken.
• Ensure appearance, upkeep, and cleanliness of all clubhouse facilities, including the restaurant and locker rooms, by walking the member experience. Ensure the club is clean, welcoming, and presentable.
• Assist members in arranging for special dinner requests in the dining room.
• Work closely with the Chef to cost and price restaurant and bar menus.
• Work closely with the Sommelier to develop the restaurant's wine list to meet or exceed budgeted sales and costs.
• Work with the Catering Manager and Banquet Manager on events.
• Work closely with the Director of Club Operations and the Director of Catering (frequency depends on Clubhouse) in the design and presentation of service to further improve Member Participation.
• Work with the Director of Clubhouse Operations to create new revenue streams, find efficiencies, and minimize costs.
• Assist with the continuous development of DMC's F&B training and procedures manual.
• Attend all scheduled meetings.
• Undertake special projects as requested by the Director of Club Operations.
• Work closely with the marketing team to promote clubhouse activities and special events through unique and effective communication including calendar updates, website postings, lobby signs, and direct mail advertisements.
• Monitor and enforce employee dress codes according to policies and procedures.
• Ensure DMC Standards and Policies, Mission, and Core Values are being upheld.
• Conduct periodic employee reviews, make salary recommendations, and complete appropriate status change forms.
• Process work orders and follow up on completing tasks performed for the restaurants and patio areas.
• Approve employee schedule requests.
• Other duties as assigned by the Director of Club Operations.

Physical Requirements & Working Conditions:

• Exposed to extreme cold (non-weather) and extreme heat (non-weather) – Occasionally
• Required to be on feet for long periods of time.
• Required to work days, nights, weekends, and holidays.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

OUR COMPANY

Desert Mountain Club is one of the finest private residential communities in the world featuring world-class golf, indulgent amenities, and curated experiences. It is a private country club open to on and offsite property residents located in the elevated foothills of the beautiful Sonoran Desert in North Scottsdale, Arizona. The club spans across 8,000 acres featuring:

• Seven signature golf courses (six of which are Jack Nicklaus & a par 54 championship course)
• Seven distinctive clubhouses – each with its own unique restaurant plus banquets
• An award-winning spa and fitness center
• Spectacular swim and tennis facility
• Dozens of hiking and biking trails