SHS-CUSTOMER SERVICE REP

Job Opportunity

Positions Location: East Lansing, MI

Job Description

To provide enhanced customer service to our patients by providing balance information. Motivating our customers to pay self-pay balances while promoting patient satisfaction.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Responds to patient inquiries received by telephone, written correspondence, and in person regarding Sparrow, St. Lawrence, Ionia, Clinton, Carson, Eaton and Laboratory hospital and professional accounts. Researches balances, refunds, payments, denials and adjustments as requested.
• Updates demographic and insurance information for claims submission with corrected information received through EPIC. Completes adjustment transactions as necessary.
• Establishes payment plans according to Sparrow Policy. Mail itemized statements to patients upon request. Researches and screens both clinical and billing disputes and tracks accounts to resolution.
• Accepts payments and processes refunds for patients in Epic and through RePay computerized program.
• Completes limited insurance verification in available electronic eligibility verification systems.
• Assists patients with application process for Medicaid, Charity Care, Crime Victims and Auto Assigned Claims.
• Assists with training of new Caregivers as necessary.

Job Requirements

General Requirements: None

Work Experience: Minimum one (1) year experience Hospital or Professional billing, insurance or collections in a healthcare setting.

Education: High school diploma or completion of GED requirements.

Specialized Knowledge and Skills: Ability to explain billing and motivate patients to pay self-pay balances while promoting patient satisfaction. Occasional contact with disturbed and/or argumentative patients and families. Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. Good written and verbal communication skills. Strong interpersonal skills. Must possess strong analytical thinking and customer service skills. Testing will be used to identify strongest candidates.

University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.