Patient Care Coordinator

Join Our Team at OptumOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This is a variable, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone and supporting our clinical staff face to face and over Teams.Schedule: Monday - Friday, 8:30am - 5pm ESTLocation: NC Center for Resiliency 209 Millstone Drive Hillsborough, NC, 27278Primary Responsibilities:Manage the intake of members or the admission/discharge information post notificationWork with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providersManage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census rolesProvide appropriate triage and care coordination notification cases for non-clinical assessment/interventionHandle resolution/inquiries from members and/or providersGeneral office administrative tasks and any other dutiesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED1+ years of customer service experienceMust be able to create, edit, save and send documents utilizing Microsoft Word and ExcelMust be able to type and talk at the same time and navigate through multiple screensPreferred Qualifications:Experience working within the health care Industry and with health care insuranceA clerical or administrative support backgroundFamiliarity with AthenaKnowledge of ICD-9 and CPT codesExperience working with Medicare and/or Medicaid ServicesCall center experienceExperience working in a metric-driven work environmentSoft Skills:Ability to accurately sort and file materials by alphabetic or numeric systemsEffective communication and customer service skillsPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.