Desktop Support Specialist

Shift Requirements: Afternoon coverage as late as 6 - 8pm local time shift end. Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components. Perform incident assessment, triage, research, training/education, resolution, and recovery. Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively. Install, modify, clean, or repair hardware and software as required. Leverage both the chat and call platforms efficiently while handling multiple requests concurrently. Qualifications: High school diploma or GED required. Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience. Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential. Excellent customer service and communication skills (written and verbal). Strong problem-solving and critical-thinking abilities. Self-motivated with the ability to work independently and prioritize tasks under pressure. Technical aptitude with the ability to learn and support a broad range of IT systems and applications. Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems. #J-18808-Ljbffr