Service Advisor

Service AdvisorSpartan Staffing Solutions has partnered with a leader in Material Handling Equipment rental and sales. Together we are in search of a Service Advisor for their team in Miami, FL.The Service Advisor provides a broad range of administrative support to the Service Department within the assigned location.Responsibilities and DutiesDispatch and assign technicians to service calls based on technical certification levels and/or skillset and proactively communicate with external customers to update technicians scheduling, service repair completions, quotations or delaysVerify unit information and repair description submitted by external customers for technicians to efficiently order parts required to complete repairCommunicate with customers when additional product support opportunities are identified by technicians and secure approval to proceed with quotation and or completionRequest purchase orders from external purchase order required customers for service repair paymentIssue purchase orders to vendors for supplies and sublet labor expense for repairs to the customer and enter the item on service repair order for Accounts PayableEnsure execution from beginning to end of Operational Maintenance, Guaranteed Maintenance & Long Term Maintenance Agreement services, to include internal and external customer billing and preparing / submitting necessary reporting for accountsVerify van maintenance schedules and tracking by VIN and technician ID to ensure service van fleet is fully operationalReview inactive service repair orders to avoid delays in repairs or invoicingEnsure repairs, time posting and work orders are accurately completed to meet department KPI metricsTrack the productivity of technicians on a weekly and monthly basis using the business system tools providedWork with the Service Manager and Assistant Service Manager to coach underperforming technicians to achieve performance improvementSupport sales team members with quote preparation and tracking of service related workWork with cross functional partners (Sales, Rental, Parts, etc.) to ensure service department is in alignment with the Organization in all process and direction, including but not limited to Accounts Receivable and Accounts PayableAnswer and respond to general phone and email inquiries.Perform other related duties as assignedQualificationsExcellent customer service and multi-tasking skillsStrong communication skills with technicians and customers to ensure jobs are completed correctly and on timeHigh attention to detail, to include precise data entryAbility to work with a high sense of urgency in a dynamic, fast-paced environmentThorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to service operationsAbility to work with minimal supervision and with the company systemsProficient in all MS Office products, including Word, Excel and PowerPointExperience/EducationHigh school diploma requiredTechnical school or associates degree preferred5+ years of customer service, operations, or similar work experience preferredExperience in processing service orders, invoices, purchase orders, budget expense tracking and payroll preparation preferredCompensation/BenefitsCompetitive compensation DOEFull benefits packageEmployee stockFuture growth and career advancement.