Program Support Assistant (OA)

Hiring Agency: National Cemetery Administration Department: Department of Veterans Affairs This position is located at the Fort Richardson National Cemetery in Fort Richardson, Alaska. Key Responsibilities The incumbent of this position performs a wide variety of administrative duties and transactions in support of cemetery operations. The specific focus is on providing assistance to the Cemetery Administrator in planning and administering the cemetery operations for the Fort Richardson and Sitka National Cemeteries. Makes funeral arrangements receiving requests for burial of veterans or their dependents from families, funeral directors, or military personnel. Schedules eligible interments considering daily number of interments to be accomplished, dependent status, outside containers. Disseminates information to ground maintenance crew and maintains appropriate records. Meets and coordinates sequence of funeral service activities with funeral directors, military personnel, chaplains and ministers. Ensures veterans' caskets are accompanied by an interment flag; and completes appropriate documents if necessary. Meets with surviving families to obtain signatures on interment documents explaining religious emblem and inscription options, headstone provisions, dependent burial rights, and providing gravesite location information. Performs Cemetery Representative duties by attending and participating in committal services, which can include being in inclement weather. When appropriate, provides music, folds flag, and presents flag to next-of-kin. Coordinates with base security personnel to obtain yearly and funeral base passes for families for access to the cemetery. Completes appropriate post-interment documents in accordance with prescribed operating/regulatory requirements. Performs timekeeper duties. Research veteran criteria through various means to determine eligibility. Software applications are the first contact to draw information. Further contacts are made to various levels of authority within the VA to obtain necessary information. Accuracy is imperative in the processing of requests; errors could result in depriving eligible of their right to interment. Collects data of contractor performance to assist the COR in proper surveillance of the Interment and Grounds Maintenance contracts at all national cemeteries in their area of responsibility. Assists with safety inspections and records management. Maintains cemetery files, both computerized and hard copy, which include Burial Register; Records of Interment; Gravesite Reservation Documents; Applications for Burial; Personnel Records. Routine office files are maintained to ensure quick retrieval and they contain certain accurate documented information. Posting of Interments and obstructions on Layout Plan Map are kept up to date. Operational Procedure Manuals are kept so that quick references can be accessed. Follows records disposal guidelines for files/records. Maintains grave locator so that the public can access grave locations. Tracks inspections, surveillance and Organizational Assessment improvement points of measure to meet the Standards and Measures for National Shrine status. Performs other related duties as assigned Performs public outreach as needed. Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: Not Available Telework: Not Available Position Description Title/PD#: Program Support Assistant (OA)/PD1627560 Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements & Education There is no educational substitution at this grade level. PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Which agency is hiring for this position? This position is with National Cemetery Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $57055 – $74173/yr. What is the application deadline? Applications close on 2026-10-09. Who is eligible to apply? This position is open under the 'Fed Transition' hiring path. 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